Phoumy's Thai Cuisine — Restaurant in Walla Walla

Came here for dinner and it was a terrible experience from start to finish. There were only two tables occupied in the whole restaurant (ours and another small group), yet it still took over an hour to get our food. The staff seemed far more concerned with online and to-go orders than the actual customers sitting in front of them.

Our waitress didn’t bother to explain the delay until about 45 minutes in, and when she did, her tone was short and unfriendly. Things only got worse when the other table tried to pay—their check was a complete mess, with double charges, incorrect splits, and an automatic 18% gratuity that was applied without being disclosed. When the owner came out to “fix” it, he was shockingly rude and combative. He actually told the elderly women at the table that they couldn’t leave until he voided the check, and demanded they call people back who had already gone home. Then, he loudly complained that he “slaved away in the kitchen and wasn’t giving food away for free.” Completely unprofessional behavior, especially from the owner.

Members of that group even warned us on their way out to double-check our bills for overcharges and hidden fees. Sure enough, we never even got our check until we stood up and asked after sitting there for nearly two hours. When we finally did, the owner aggressively questioned us about the food. To top it all off, I accidentally left my water bottle behind, and he told someone in my party that she shouldn’t have said anything because he would have just kept it.

The food itself was mediocre at best, and the portions were tiny for the price. I paid $21 for a single plate with nothing left to take home. Absolutely not worth the money...

We waited over an hour for our food when the restaurant had two occupied tables. There seemed to be a lot of DoorDash orders ahead of us backing up the kitchen. We did not get any communication that this would be an issue until maybe 30 minutes into our wait.

People at the fourth table to be filled seemed to know the chef. The chef joked with the party, but to outside ears he sounded rude and condescending. As the first table left, there was a snafu with the split checks and the chef aggressively said that he needed to void the transactions and rerun their payments. One or two of their party had already left, but he told the remaining members of the group to get them back here to pay because he wasn’t working his butt off in the kitchen for no pay. He berated the server in front of patrons over messing up while also acknowledging that she had not been trained to split checks properly. The service was slow, clunky, and came with some attitude. However if the chef is the owner and what I witnessed is how he typically treats his staff, I’m not surprised. It looked like he made her cry due to his behavior. She’s just trying to survive.

Girl, I hope you find better employment! There are good bosses out there who will properly train and mentor you! They do exist!

Food was tasty. Thai hospitality was nowhere...

Have been eating here for years, it hasn’t changed. The food can be good to great, however it’s really inconsistent in quality and more often than not the order is not correct. That on itself is not the problem, it’s how the business is conducted, really bad customer service, if something is messed up you will be blamed and the problem will not be fixed, too bad! Do not expect a quick meal you will be waiting. Always told order should be ready in 30 minutes, it has never been ready in under 45, last time was an hour, so was the person sitting next to me. The food can be fabulous, but… it’s really inconsistent. Last nights yellow curry had so much salt my wife found it in palatable. This place has so much potential, they can cook amazing Thai food, they are unfortunately bothered by customers. My experiences are almost universally echoed by anyone who has visited. I really cannot recommended this establishment. I hope the owner will make...