Dunkin' — Restaurant in Wallingford

There’s something seriously wrong with who I’m assuming is the manager. He always has to fight you with everything. I ordered a large iced coffee. I had a coupon that specifically was for a large. I pull up and he’s at the window. He hands me a medium. I kindly let him know I ordered a large. He’s like no no you ordered a medium. I say I’m sorry but I told the worker a large, that’s literally what my coupon is for. He tells me to pull over. He comes out with the large and points to the sticker “see see you ordered a medium.” I again tell him I asked for a large, obviously the worker misheard or messed up and printed the wrong sticker. How is that my fault? I just don’t understand why a simple “my bad, here you go” was so hard. And this isn’t the first incident with this guy every time they mess up an order he is adamant you’re the...

50% return on reliability. I find it best practice to walk inside because the drive-through. They don’t understand you, you don’t understand them and then your order is wrong. But you shouldn’t have to get out of your car on your way to work or your next destination just because the person working the drive-through can’t understand what you’re trying to tell them.

If you order one of their specialty drinks with an additive such as caramel, why then do they ask you if you want caramel in the particular drink?? That’s the point of the speciality name isn’t it?? “Hi I’m the aircraft mechanic you called to fix your deep fryer.” Doing this doesn’t make a lot of since…

Unfortunately this industry suffers from the same problem over and over as every fast food restaurant so...

Today we forgot to order our child munchkins at the intercom. So we figured we would just add them at the window but the young man at the window said he could not add them at the window. So we asked if someone else would be able to put them in and he said we cannot add anything at the window and we’ll have to go back around and order at the intercom. All of this when my toddler is very upset. It would have taken 30 seconds to put the order in, less time then me trying to convince the young man to do the right thing. So we left and went to another Dunkin down the road. Then as we pull if we notice lint in our hash browns. Terrible experience first thing in...