Starbucks — Restaurant in Walnut Creek

I won’t be coming back to this Starbucks. No pleasant way to start my Saturday morning.

As I walk in the young lady making coffee made eye contact with me she looked miserable and angry didn’t even acknowledge me, So OK I get it sometimes we just have bad days. Still very disappointing experience as I am walking in.

On a positive note, an older lady who seemed busy did acknowledge me twice with "I'll be right with you," as I waited at the register to place my order. I continue to wait, which seemed to take a while, but again the older lady acknowledged me which made the waiting OK.

However, when a young man finally came over to take my order he simply asked, "What can I get for you?" No eye contact with a very serious demeanor I felt like I was bothering him. Then he just said you can pick up your coffee on the other side.

What happened to customer service. It seems like these young employees are not being taught the basics of customer interaction, and their appearance of the young lady making coffee added to the unprofessional atmosphere.

Its just disappointing to see the decline in customer service nowadays. Putting on a positive face, regardless of personal circumstances or personality it is essential so customers have a...

I asked for a glass of water from this store. But he was so reckless in giving me a glass of water. We only give water to customers who buy coffee. So, I was actually going to get coffee after drinking water. I asked him for a glass of water because it was so hot. I was going to get a nice, hot coffee after drinking water. He was very rude and said, "Go ahead and order. Get your coffee, then I'll give you water." How do you even manage to employ this person here? God damn it, I would have humiliated him right there and then, but I didn't, so as not to tarnish the reputation of the customers on the other side...

I’m done with this place. I’ve been coming here for some time and with every visit there was something wrong. “We’ve just run out of it” is what I hear most often. Coffee is never consistent and although staff is friendly I most often walk out with a coffee that I could do better at home. Today’s surprise was a leaking cup but that is nothing new as this have happened before several times. It’s not even about the cup, it’s cleaning up the car that sucks the most, where all I needed is to get a quick coffee...