Subway — Restaurant in Walworth

As you can see from my signature, I don't write too many reviews. But this time, I believe it should be expressed the disappointment we have been experiencing at this location. We drive specifically 40+ minutes to the "green and yellow sammich house" as my boys call it. Notably because it has been, in the past, extremely clean and the staff is really friendly. Until the last few times.... We seem to be arriving on the days that the manager (Geri) is having a bad day and is usually the one who waits on us. This last time we brought coupons and she stated they were invalid. I proceeded to show here on the coupon that it's not the case. She snickered, fussed and painfully accepted the coupon. Secondly, the last few times this location has been dirty, very dirty - Unattended tables and floors. We are usually there a good hour before we leave and the staff has not attempted to clean or attend to any of the tables/floors. The last straw came this last visit when 2 of our snack chips were a month out of date and several food/drink items have been removed. Now, don't get me wrong, if something is not selling no sense in keeping a non profit item. I am merely expressing, why would I spend my hard earned money on a "special dinner" as my boys will call it on a local business that has little or no hospitality, cannot keep a clean eating environment and is removing items that would normally keep me returning to help support. In a day and age of many small businesses trying to keep afloat, this location has clearly lost the mark....at least...

The Subway restaurant advertised a free cookie with a footling. I did an online order. Well, I ordered 3 cookies myself and there were 2 foot longs so I should have gotten 5 total. There were only the 3 that I originally ordered. When I questioned the girl she said, what you order is what is on the receipt. I said it doesn’t show the 2 free cookies. Now I understand they are only cookies and just two plus low cost. However the fact is the site advertised it as free snd we did get them. Plus the dang prices are high enough so I wanted my boys to have their treats. The biggest issue was the rude way the girls handled it. Another girl walked up to the window and said, we can’t always honor what’s on our site. 🤷🏻‍♀️. I showed her the advertisement but she did not care. Plus you got what you paid for. I reiterated that free is free why would I pay for it then she said, “FINE, HERE’S YOUR COOKIE”. She not only yelled but practically...

This restaurant charged us extra for our kids meal and refused to refund us. It’s listed on the menu for 5.59. We were charged an additional 1.99 for a kids pack. When we questioned this charge, the employee ringing us up said, “I don’t know. That’s just how it comes up.” The other employee (whose English was difficult to understand ) went to a cabinet and then handed us a dirty cardboard cut-out “kid’s toy” (covered in what looked like spices) which apparently is what the additional charge was for. We said we don’t want that and it’s dirty. The employee at the register shrugged and threw it away. Unfortunately our credit card had already been charged and they made it clear they would not be refunding us or explaining the extra...