Unfortunately I can't say my family of 4 had a great experience. We were aware there was a wait due to it being busy, however, that doesn't excuse our presence being completely ignored. A family of three was ahead of us and got seated around the same time we did. Another family came in after us and the waitress ignored us still standing waiting for a table to free up, to try and seat them instead. Our waitress ended up putting us at that free table instead since we were there first. After 30 minutes, the family of three that was ahead of us already had their food and was eating away. We only had our drinks and the menus still at our table. Everyone around us, be it people who came in way after or were already there- had been serviced. My mom told our waitress we were ready to order and she said she'll be right with us, in just a second. Watched her go from table to table for ten minutes, and never returned to ours. After another ten minutes of waiting, my mom reached out to another waitress about ordering. To be told "just a second" and when my mom mentioned to her we've been sitting here awhile and our waitress never returned. She told us we had only been "waiting for a minute." For context, we came in at 9:40 and left at 10:40. Paid $12 for four beverages at the bar, that only one of us started to drink. I don't want to think we were blatantly ignored because of the color of our skin. We were the only family of black people in that establishment. Even while going to pay for the drinks we were treated as invisible. The waitress who took my form of payment was too busy talking to another customer about her tattoos. Handed me the slip and continued chatting away as if I wasn't there. I entered genuinely excited to try the food, just to leave feeling dejected.
Edit: Seeing as there is a response addressing certain bits of my review, I have decided to clarify some more. The Dunkin cup mentioned that was brought in, was filled with the DIET soda I ordered (it was never coffee) because I could not use straws at the time. That cup specifically had an accessible lid on it that I could use to drink my soda without difficulty. I would have loved to ask the waitress if it is okay to drink directly from the establishments cup or a lid that didn't require a straw. However, I was still sitting there with my beverage under the premise of "I'll be right with you." My family of four was seated together as four, and ordered our drinks together. No food order was made, as we were just given the menu. My younger siblings got impatient sitting there with their drinks and decided to go outside, while me and my mom continued to wait at the table. The dismissive attitude given was what caused my mom to respond with wanting the check. My mom was still seated when I went to pay the bill, and I didn't see these to go cups mentioned? Perhaps they were brought after the fact. Nonetheless, If we were told from the beginning that it was going to be a wait or really any communication. My family would have understood that it was going to take a little while for us to order food. Instead of us just sitting there watching people around us get served and we're just sitting there waiting for a waitress who never came back. We came in together, we waited together and waited some more. The kids got impatient. We paid for our...
Read moreSo glad that I found this amazing hidden jem in Cranston Ri....I drive to work everyday and pass this pb & j's.I stopped in one day to ask for a menu so I could order lunch later. I ordered the French Dip and it was amazing!!! Very fresh meat and a wonderful portion of sandwich. I noticed that they had french onion soup,my favorite,so I asked when it would be available.They said Wednesday, so I waited till Wednesday and ordered a cup to try it.I LOVED IT!!!!! I called again on Thursday and ordered a bowl this time and a "BigPeg" BLT....SO YUMMY.....When I went to pick it up I was greeted by name by Julianna and Tye,which made me smile since I have only been there twice....They are super friendly and told me I have to try the fish and chips and chowder on Friday.....Looks like I will order again tomorrow....A wonderful hidden Jem that I am so glad I found...LOVE supporting local small business like...
Read moreHad to wait for an hour for breakfast! While we were waiting, they brought the check for food we hadn't received yet. On top of that when we ask how much longer, the waitress said another 10-15 minutes. We told her we were waiting for like 40 minutes and she replied " no it has been only 26 minutes". I said waiting for 45 minutes for breakfast is excessive and her response was " well woukd you like me to cancel the order"? No apology. This breakfast place has gone downhill, bussers walk around in circles and the wait staff is overwhelmed. What happened to the 10 minute ticket for breakfast. Last but not least, when she said it was only 26 minutes, she didn't take into account we waited for wait staff...
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