Starbucks — Restaurant in Warwick

This is the WORST Starbucks I have ever been to in my life. Every single time I visit my family in Warwick and am in a time crunch, I regret stopping here (Airport Road location). Over the last 2 years I’ve given them FOUR chances & 4/4 times they have shafted me on my order. I always order a Trenta Cold Brew with 4–6 extra shots (yes, over $15 for ONE coffee). Every other Starbucks I’ve been to in the U.S. gets it right, but here? Never.

They refuse to fill my drink properly when I order it no ice, with the staff literally saying, “Oh well, you got no ice so I won’t fill it.” Excuse me? I PAID for a Trenta. Add the shots, fill the drink, it’s that simple. Today the girl even said “that’s what you get.” Rude, dismissive, and unprofessional.

On top of that, they’ve straight up forgotten my extra shots before (another $6 I had to drive back for). When I brought it up to a so-called manager years ago, she told me, “We will not fill it if you ask for no ice.” That was my first experience here. Absolutely unacceptable.

This is the only Starbucks where this has EVER happened to me, not just in this country, but also in Canada, Japan, Thailand, Korea, and beyond. I travel constantly, and never once anywhere else in the world have I been treated this way or scammed out of a proper drink.

$15 for a 1/3-filled coffee with attitude on the side? Disgusting. I detest this location and will warn anyone: avoid this Starbucks...

Hopefully putting one start can get attention from the shop. I would like to put one of your coworker on the table. Her name is A**. Bring her up is because I don’t believe Starbucks management is poor, in the other hand, I thought Starbucks management is one of the best in the US. In 6/4 2023 12pm I attended to this Starbucks, and I understand is the rush-hour at the time. After ordering my drink, she caught my attention. Yelling and barking at her coworker. Yes barking like a dog. Which I really don’t appreciate since it’s so open Bar. She’s not just make her coworker uncomfortable. She also make the whole store customer uncomfortable. I’m pretty sure Starbucks has their own SOP. Which I think she misunderstanding of calling customers name for orders,because she call my name while she’s not even start working on my drink, which I stand over to wait for my drink but that’s usually not how Starbucks goes right? I’m very used to help while my order is done then call my name to go grab it. Letting me standing there watching her yelling while she’s working on orders makes me very uncomfortable as well. coworkers don’t really talk while they’re working on food items since...

Terrible customer service here and frequently mess up orders. I asked why the heavy cream in my coffee was curdled and the man came over took the top off without even replying and poured more heavy cream in the cup. Did not even put the lid back on so I had to do it myself and of course the cold foam pours out of the lid all over the table. I said no way I want this re-made. the man working once again never said a word or responded whatsoever so as I’m looking around for a supervisor, after a minute or two he finally starts making me another one. Never uttered a word. Then he makes it again and doesn’t make it the way I ordered it so I ask for the caramel drizzle on top which I paid extra for online and another girl comes over and tries to tell me I don’t have to ask like that and my coffee has been sitting there and she can remake it. Sorry your mute coworker already tried that and gave me curdled cream once again . Maybe try hiring people that have an ounce of customer service common sense like idk maybe opening your mouth and communicating with a customer instead of acting like a little boy having a...