Castle Café — Restaurant in Washington

We went to that cafe, purchased drinks and food. Somehow, one of the drinks disappeared: we placed four bottles on the counter and left with three. At first, we thought we messed up but we seen on the receipt we paid for four. There were no other bottles on the counter, so we told the cashier and another worker. Immediately, the cashier called us liars and raised her voice at us. We showed her the receipt and the items, but she was still adamant that she did not make a mistake (she didn't even check behind the counter or underneath just in case.) There was a lot of back and forth, until they finally walked away. A few seconds later, the other girl working there walked up with a bottle in her hand and claimed she "found" it on the counter where our stuff was (we checked before: it wasn't). The cashier had no right to be nasty about the situation, acting like we were trying to steal. I paid for a four dollar bottle of water and I...

This is the worst possible DC experience I’ve had so far. It really deserves a zero star review. The women who attend the place are extremely nasty and untrustworthy. After I ordered a few items from the cafe, my receipt did not reflect the items that I had ordered. When I went back to ask, they insisted that the items in the receipt were “the same price” as what I had ordered. This is a clearly dishonest practice. When I stuck around to see if I saw prices specified, they asked me rudely if I needed anything else. I felt bullied out the the place. Prices are ridiculously expensive, even for a tourist place and the attendants rude beyond belief. Avoid...

Avoid this place at all cost.

We accidentally pour iced coffee into our cup which we thought was iced tea. Katherine, the attendant made us pay a second $4.25 for an iced tea when the coffee was never drank.

This is an example of the poorest customer service possible.

It is clear that our family will never eat here again and will share this experience with any one we meet.

Perhaps Katherine has worked way to long in DC. She was about as customer service oriented as our...