Compass Coffee — Restaurant in Washington

Well, you DID ask me to leave this review, so here goes...

I truly love the place (I've been to at least 5 locations and feel the same way at each one, so you're doing a LOT right), but your app kicked me in the nuts today when it delivered an intrusive message about a $5 promo. The promo "worked" because I did go to your Spring Valley location where I'm a semi regular for Nitro cold brew.

But when I began ordering at the counter, I believe your employee and I correctly realized (she really was not sure) that in order to take advantage of the $5 promo, the order would have to be made from the app. So I stood aside and added a payment method (first time user here, maybe last after what happened next) and even though I had gotten some kind of success message about being qualified for the $5 promo after funding my account with $25, when I typed in the promo code, I got a message that the code was not valid.

So I paid the normal price for my cold brew after coming in with the intention of getting a promo which would have made it free. Also, about an hour later, I got a notification from the app that my order was being prepared and even now as I write this in the middle of the night, my order history still shows that the order is almost ready!?

So there's no "app" rating section, but this (low overall rating) is really ONLY for that. I really prefer Compass over the other place next door but my Compass app experience today was a...

I want to start by saying that I really want to like this location, certain staff members are truly wonderful people. But, I am having to update this review to include another consistent issue. This one is regarding shop cleanliness. The conditions of the bathrooms are often quite dirty and the tables and chairs are always a mess. I’m not sure if the closing staff are told that they dont have to clean, but in the mornings the shop is always dirty. The bathrooms, specifically, smell disgusting. I often have to hold my breath upon entering. While this is quite an issue, it could be easily solved by simply turning on the fans in the bathroom so that the air does not stagnate. This is a health concern given that inhaling stagnant air which contains a plethora of germs can easily cause sickness to spread. I really hope that the staff see this as an issue that is easily fixable and decide to take action.

I truly enjoy coming here. It’s a very nice step up from the shabby Starbucks that are nearby. My only reservation is that if you want to spend an extended period of time here, then bring earplugs. The music is always INCREDIBLY loud and usually NOT coffee shop music. There have been days that they play music that seems to be hard rock or metal. If the music was quiet and pleasant, such as jazz, then this location would...

I was a faithful Compass customer until recently, when I saw their quality in general go downhill. They don't answer emails, and they hire unimpressive and sometimes unprofessional or rude people. I often went to this location, but yesterday, around 3:30 PM, I was served by someone who answered my question about pastry availability (I had asked if they still had ham & cheese croissants) with "whatever's in the window is what we have". Gee, thanks, but I can't see/know what's in your window. Also, answering customer questions is literally your job. She also didn't know the caffeine content of a certain drink (I was trying a new one compared to my regular drink, so I didn't know), and, when pressed for an answer (I'm pregnant, so caffeine content is very important to know), she acted inconvenienced and said "well, I mean, I guess I could ESTIMATE"...You don't know what you're selling? Also, FYI to management, neon-green nails and cheap yoga pants are not a good look for your baristas in this location. The other barista was equally unimpressive and uninterested in helping. She slapped my coffee on the counter and walked away. None of them gave me a smile or welcomed me to the shop, as baristas had done in the past.

Compass, do better - you're...