My family and I have been loyal long time customers, since the restaurant opened in fact and it's our favorite restaurant. My review today is a build up of a few bad experiences in recent times. Now on to my review, we arrived at the restaurant today and walked up to the hostess desk, and the woman asked how many in your party, we said 7 and we asked specifically for a table as one of the people in our party is elderly (91) and has major mobility issues. She said she would have to check to see if a table is available, she walked to the back seating area and after waiting about 10minutes and hadn't heard anything I walked to the rear seating area and found the hostess and another employee sitting there having a conversation about what I don't know , though I'm sure it wasn't work related. I look around and all the tables in this area are empty and ready to go but they just haven't turned the lights on in this section. So now that I had "busted" them the woman comes back up front to seat us. We make our way to where she wants us to sit and she tries to seat us at a booth, we tell her No that won't work and she starts to give us attitude and some excuse about it. We refuse the booth and finally get seated at a table, which was fine except for the fact that it was cramped for the amount of people in our party. We sit and talk amongst ourselves for a few minutes while looking over the menus and have some chips and salsa. About 5 or 10 minutes later another large party gets seated behind us. At this point the server walks up and says out loud which one of you was first? We mention that we had been seated first and the server goes directly to the just seated party and took their orders before ours even though we told her that we were ready. Server comes back and takes our orders. A short time later our orders arrive and they have managed to get them wrong. Everyone in our party said NO jalapenos in our food and not only is there jalapenos in it but extra in fact. So they take only about half of our orders back to "fix" them. And when the finally returned with the so called fixed orders, they were still wrong this time the meat was the wrong kind. Those in our party who didn't have to have their meals fixed kept eating. My father who was one of the few who didn't have to send his back ended up eating about 10 bites of his meal as he found multiple hairs in it. He was going to tell our server about it but she never once came back to check on us. Well since she never came to check on us he got up too his whole plate and took it to the front desk, and whoever was working apologized about it and told us they would take it off our bill. The rest of the meal was fine until the bill came. They didn't remove my father's meal as they said they would. And then charged us for the non wanted jalapenos as well charging us for sour cream when we specifically had asked for NO sour cream on one person's meal, only problem with that was that it states in the menu that they come with sour cream. This isn't the first time similar things like this has happened unfortunately.