Taco Bell — Restaurant in Washington

It's rare but very rewarding feeling when a chain restaurant can garner a 5 star rating. But, on this night, this team impressed me.

The visit was through the drive through portion of the restaurant and upon arrival at the menu/speaker I was greeted by a genuinely cheerful voice who seemed eager to help rather than annoyed that I had the nerve to interrupt what they were doing. I knew what i wanted so my order was placed and I pulled forward. The cashier greeted me with a warm smile, was polite and handled the cash transaction quickly, accurately and that same cheerful manner was still there. I could tell by her voice that she wasn't the person who took my order so this stuck with me.

As i waited for my order, I looked beyond her and go my astonishment, no one was idle. It seemed they all had a purpose and we're all working and communicating effectively as a team AND they are all in good moods. My food arrived and once again, a different person with a very pleasant attitude and what I took as a heartfelt "thank you so much for letting us help you tonight."

I know this sounds like an employee written ooey gooey over the top gusher, but rest assured, I am not, have not nor am i planning on being employed by this restaurant, chain or Yum Incorporated. I don't know anyone who is or was employed by said companies either. But with over 3 decades of working around other people a as a specialty retail administrator, I can tell you one thing. I can not remember the last time I visited a chain restaurant that was staffed with a crew where I bet you my next paycheck that no more than 1/3rd of the crew was legal to even drink, that worked as efficiently and as flawlessly as the ladies and gentlemen did at this restaurant. I felt like I was taken care of, there were no mistakes, I even got everything I ordered. The staff was definitely on point, including the back of the house as they did an outstanding job preparing the meal.

So, I am personally looking forward to my next visit here. More people in this industry need to come and check out how it's supposed to work. Thanks to everyone working the night I stopped by, I was expecting nothing but mediocre at best, but left feeling great about my choice...

I typically don't review fast food because service is spotty at best but tonight, the women who helped were AMAZING. I ordered through the app and had the WORST experience ever with door dash. It was not the establishments fault by any means but going back and forth for over 2 hours was exhausting. The original dasher stole my food, then switched it to another dasher who wasted her time and money. I called customer support for door dash not once but twice and was told in the beginning my order was being remade for delivery and the 2nd time I was told my order was canceled but my refund was only for the delivery fee and tip. I feel bad for the restaurants that partner with door dash considering their poor customer service and resolution rates. After speaking with Taco Bell on several calls, they remade my food and let us pick it up vs delivery. Again even though it wasn't their fault. They made sure I was satisfied and I appreciate those who helped me tonight. I cannot express how thankful I am and both of those women deserve raises. Fast food is a thankless job but when you make sure your customers are happy, it turns into repeat business. So thank you and I appreciate all the help from the...

First off I love this Taco Bell. They care about their customer service and the quality of the food they put out. I ordered the veggie bowl with chicken & no rice. Freakin delicious! My favorite employee is Axel. He is kind, funny & is fun to talk to while waiting for my order. Tonight I ordered online to pick up inside just so I could go inside and say hello to him. The store was clean and I was happy to see many employees making food and not just one person. That’s why the restaurant is my favorite in the area. It’s quick & the quality is above any other fast food restaurant I frequent. Thank the employees from me and let them know that we see them and ALL their good work matters & it shows! Added review…. Cantina crispy chicken tacos made with fresco are delicious. The loaded beef nachos on the value menu are amazing. I swapped beef and refried beans for black...