Godfather's Pizza — Restaurant in Waterloo

Just got food from here delivered. Our dessert pizza has black soot all over the container, sides, and bottom. I called and asked for a refund or replacement. They wouldn’t give me either. They don’t do refunds and a delivery to replace would “take too long”. I said we would just take the loss I guess and they put their manager on the phone. He told me it’s just the toppings are burnt. I let him know it definitely is not. The top is fine, it is sediment from wherever it was cooked. Maybe it hadn’t been cleaned in awhile. He raised his voice and said “I do know since I am the one who cut it.” I thanked him and told him to have a nice day and hung up. If you are a manger- why would you send this to someone’s house. Then refuse any sort of solution. It smells like cigarettes and is covering the entire bottom of the pizza and the container. Sad we couldn’t find a solution. Hope that manager is able to get some retraining so he can be a...

We always order from this place and typically have a really good experience. We've been going there for the last 3 years. This time when we got our food there were slices that were baked on top of each other. We thought nothing of it and just decided to take the pizza back so we can get another one because we really like the pizza here. When we got there, the manager of the store said that he personally cut our pizza and our pizza slid in our car and now we're trying to bring it back. Once we pointed out to him that the pizza slices are baked on top of each other and our car does not have the capabilities of baking a pizza. He continued to invalidate what we were saying and said that we were lying. We got our refund plus tip back. It was a horrible experience and it really showed us his true character which was really...

Their pizza is absolutely wonderful! After eating there I completely lost all my tastes for other commercial pizza joints. This is true grown up pizza. My favorite is the Godfather's Combo Pizza, the combination of toppings on it is unbeatable. There are a couple of reasons why I'm giving it only 4 stars instead of 5, the main reason being that it's a bit pricey. I understand that you pay for quality but in this current time, finances are running a little low for everyone so it would be nice if we could catch a little break. The other reason is that is could definitely stand to be remodeled. The interior is a bit outdated and the bathrooms could use an overhaul as well. Aesthetics aside, I absolutely...