Hibachi Boy Express — Restaurant in Waukesha

If I could give it a negative or no stars I would. Hands down the worst food I've ever had from any establishment.. EVER. I ordered chick pad Thai and a mango boba tea. The pad thai was bright pink in color..the noodles were old congealed and stuck together. There was 12 chunks of bland unseasoned OVER BOILED chicken. A piece of very dried out lime and a couple sprigs of cilantro mixed with some sparse veg and maybe ten pieces of peanut. I could watch a Google video and make better pad thai... oh.. wait I did ! You should be ashamed to sell food of this poor quality . Like who does that?! It was disgusting. Made me wish I had gone nextdoor to the gas station 24/7 and bought some gas station sushi . No joke. Oh and last but not least. The boba tea.. was supposed to be mango. 🥭🥭 . They gave me tamarind... Are freaking kidding me ? I've called a handful of times and no one answers . It just rings . I'll be ordering from golden gate restaurant from now on. Do better. Love your response. You're a terrible service operator as well. Your food was terrible. Your attitude stinks and I'll be sharing your response on every social media platform. YOU'RE FOOD IS TERRIBLE. YOIR CHICKEN IS Completely BOILED . IT EAS PURE WHITE AND THE SAUCE IS NOT RED WHEN IT IS SPREAD OVER OLD NOODLES STUCK TOGETHER IN A STYROFOAM BOX. YOUR BOBA IS ALSO TERRIBLE. I've been in their industry for 22 years . So nice try. My review is more than fair and accurate . DO BETTER . With food prices as high as they are .. people can get better quality at panda Express over what you are serving...

I had a very unfortunate second experience at Hibachi Boy. The first time I tried it a few months ago, it was absolutely great. Staff was friendly, wait wasn’t too bad, food tasted great and everything I ordered was there. Wonderful experience!

Contrast that with today’s experience... 1.) The person taking my order was talking very quietly, could barely hear him (face masks didn’t help, so I’ll give him that). 2.) I was told the wait time would be 45mins to 1hr AFTER I paid for the order, in person. It took 1hr 15mins to receive the order. Would’ve been nice of them to bring that up before ordering. 3.) After about 50mins, I asked someone if they could check and see how much longer it would be, and he didn’t come back to give me any response at all. 4.) When it was finally “ready”, the woman bringing the order out apologized because they ran out of sides... I was given a “coupon” for a free meal next time. (I’m not sure that there will be a next time, unfortunately) 5.) The chicken entree tasted good. The beef entree was good, except for the hair that I found in it. Lastly, the sushi was okay, but seemed like it may have sat out for awhile.

While I was impressed with the first visit and was very excited to take my girlfriend there for my second visit, I don’t see a third visit happening anytime soon. Hopefully they can get things figured out, because this place has...

This place is a JOKE!!!! The messed up my order on 3 different occasions. Instead of calling you when an item runs out they just short your meal. So someone doesn’t have a meal that night. I will NEVER order food from them again! PERIOD!!!!! Plus they are WAY overpriced for what you get. The 1st time we had it was awesome, after that it was like eating garbage! This place will close down soon! Actually SIR, I will correct my statement. Last nights meal I took 3 bite and threw it out and I waited more than 5 min. On another TERRIBLE visit at your so called restaurant\ dump. With my order we ordered the Badger rolls and when I went to pick them up they said they were OUT so instead of calling me and telling me you were out I had a family member had to make something else for dinner. Your restaurant will definitely close because of terrible food and service. Just remember word of mouth about BAD restaurants is GREAT advertising too! $45 for 3 small meals is a ripoff. Plus the last time I was there you turned away people from ordering because you were OUT of food. They looked confused! How could a restaurant run out of food??? Poorly run, that’s how! Good...