So I’ve literally been to Gilberto’s on Sertoma dozens and dozens of times. I have been a loyal customer since they first opened in SF on Minnesota Ave. I have a piece of advice for the owners. Get new late night workers. They are absolutely worthless most of the time. Getting food from there during the day versus late at night are completely different. You would almost think you are at a totally different restaurant. The service at night is rude, inconsistent and slow. I went there last night and there was only one customer besides me in the drive through. It took roughly 30 minutes from the time I arrived to when I left. There was no customers even there! The young girl working the window completely got my order wrong. Didn’t give me any salsas and was totally rude! During the day this would never have happened. Please, to the owners, get new night staff or at a minimum monitor them because they do not care about the customer. I will be eating here again because I like the owners and they have good food overall but this NEEDS...
Read moreLet me tell you no English at all. 1st of all i ordered a vegetarian tavo and they ended up giving me a chicken in it. And i told them to replace it and with green sauce and the server didn't understand but they gave mr pork?? I told them no meat. And server and the chef are rude and very ignorant instead of being sorry they started arguing 🙄. They thing they're in mexico . But I ended up canceling the order and very bad experience will not be going there i was visiting from out of town. and if you are vegetarian or any diet restrictions then u better speak Spanish cause there is no way they will understand any English. I wonder how did they pass their food or sanitation license. I hope owner sees this and retrain the server and chef. But I had very...
Read moreThe portions are usually always on point. I've ordered the Big Sioux burrito maybe 25 times in my life. A few times through third party. A majority of those times through third party, the burrito would come dry and with inadequate amounts of certain toppings like cheese. I stopped ordering cause the apps won't stand behind your complaints if it keeps happening so now you won't get any of my business if I can help it. But man, when they make it to perfection like they should, it's a killer burrito to eat when you're hungry. Also this place smells like pure chemical and I would never want to eat inside. Think of like walking into a pool full of fabuloso like those purple bottles. Heavily fragrenced which I'm sure it isn't...
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