Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Wayne Township

Emma was outstanding in my service experience yesterday!

I showed up 10 minutes before they closed, by accident. Even though no one was in sight when I opened the door, Emma stepped right out from behind and welcomed me in. I asked if it was too close to closing, to order? She said "not at all". I went to the refrigerator to look for a salad for my wife, who was on the phone. When Emma heard me tell my wife there was no Club Salad, Emma said right away that she'd be happy to make one for me.

When I met her at the counter, my wife asked about extra toppings on her salad and Emma said absolutely! She asked if I also wanted a pizza, which I ordered.

I don't know for sure, but I expect that Emma is a manager at this establishment because I am a previous fast food manager and supervisor and Emma's service was in the fashion of a manager. If she's not, she should be. She sets an example of exactly what a customer would hope for and what an owner of an establishment like this would hope for and expect as she would be expected for training others and setting the example. My observations continued to be well pleased as my visit went on.

She always was smiling and spoke with a pleasant tone. I noticed while she made my wife's salad she also made another Club Salad for the refrigerator, which is smart management.

My order was done almost as fast as I had time to barely sit down. She handed me my order with one of the best smiles and thank you over all others I've received in most all of my other visits to other restaurants.

Emma really set the bar at customer service excellence, speed and quality of food and service. And our food was extremely good when we ate.

After my very very hard day, I had, Emma was a breath of fresh...

Unique concept in Sioux Falls that I have not seen in other states. A take and bake pizza place. They make it up for you, wrap it, then you take it home and bake it. It's quite easy to bake, they give great directions. So it's simple and pretty good pizza. They have stock pizzas or you can create one yourself. You can order ahead and just pick up. They have specials on certain days of the week. I do think it's kind of funny that they are not necessarily less expensive than a big chain pizza. You pay about the same for the privilege of baking it yourself. Great to have on hand in the fridge though when you're running out of time and you need to throw something in for dinner. I don't like the way they wrap the pizzas, they use plastic wrap. Makes it difficult to transport...

Experience with pick-up orders is touch and go... well, maybe more on the "are you kidding me" side. The online orders are very rarely ready on time, and if you take the time to plan ahead and make and pay for your order at noon you may still have to wait 35 minutes to get it after work. Be ready for other people to walk in and get theirs, and the counter people do not speak to you for 20 minutes as they continue to just stack pizza upon pizza on the counter and look at you and walk away. Also, if you buy the cinnamon wheel and pay for it, there is no guarantee it will be there when you pick up your...