EDIT: A big part of Scooters brand revolvs around the smile. They put smile stickers on their cups, they call their reward points Smiles, and on their employment signs say they want smiling faces.
Recently, this store started requiring their employees to wear face masks latterly hiding the thing that they built their brand on.
Now, entering the location, you can no longer see the smiling faces, you can barely hear the baristas behind the masks. The services and experience has dropped significantly.
So, I have changed my rating from a 5 star to a 1 star to reflect this.
This is the best scooters location in the area. The staff is always great, the space is clean and not too loud. There's also a study/conference room you can use or reserve for free!
As for the coffee, this is a matter of preference. Most of the time I get a simple dark roast. It is better than Coffea and on par with Starbucks, however, unlike Starbucks it is always avaliable and piping hot!
The lattes are too sweet for my taste. There not bad with extra espresso but for myself I prefer Starbucks. However, this location is across the street from the Highschool so I imagine these sweet lattes are more popular with...
Read moreI went once after we received coupons as a welcome for moving into our home. I wasn't impressed by the taste. Yesterday, I went in and used a free coupon to get a small drink. I asked the young lady if I could get decaf coffee, sugar-free hazelnut flavoring (which isn't shown on the website menu), almond milk, and something cold. I told her I was used to frappes and lattes and said, "Frappe, please."
I received a receipt showing a latte as my order and decided to try it. I received my drink, and it was fair. It's hard to give sugar-free anything a lot of flavor, I think, because I experience that other places, too. The drink had ice in it, not blended in, and it began to water down the drink. I shook it each time I drank so the water would get blended in each time.
I may or may not use another freebie coupon in the future, but I wouldn't pay $4.25 and up for a drink here. Don't feel badly, though, I don't like Starbucks, Caribou Coffee, or Dunkin' Donuts.
The staff was pleasant and helpful, moved constantly completing drive-thru orders, and the...
Read moreI go to this scooters everyday, but I will never go there again after the experience I had today! She said her name was Bella. I came and ordered what I order everyday! But today it was wrong so I came back through drive though gave them the coffee and they told the girl don’t throw it away I get my new coffee back and it’s the same way but they just put some peanut butter in it. I think they kept my old coffee and just put a new lid on it and thru some peanut butter in it because it still tasted like the snickers with a little peanut butter in it. I always order the peanut butter Reese’s cup I know how it tastes. They gave me snickers then instead of correcting it they just thru peanut butter in it. Never again will I got there! I have never been treated so ugly. I felt like she was judging me off my appearance. Also gave them a tip the first time I went through. I recommend going to the scooters on 33rd and Minnesota. Way better...
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