Jimmy John's — Restaurant in Wayne

Great sandwich. Melancholy employee.

He seemed unhappy to have a customer. I didn't mean to interrupt your day to day grind. I just wanted a bathroom break, a sandwich, a drink and a bag of chips. (I forgot the chips on the way out, thinking about the lack of hospitality). There were a total of three customers already seated and enjoying their fare. I was the only customer attempting to order. My purchase was made at 10:37AM before the lunch rush. As such he wasn't currently swamped by nearly any possible measure.

IDK what it is with the service industry workers in these modern times. Be happy, smile at and verbally great your guests. Being professional and affable seems more the aberration all the time. Yet, it is the very definition of any sort of service industry position. Not to mention there is an rediculously extremely high likelihood that the job description was no mystery when you applied and even less so after orientation.

Being happy is a choice. Doing your job shouldn't be a cosmic challenge. Be professional. Do your job well even when no one is looking. Be happy in all that you do. Separate one customer from the other and your private life from your professional position. It is just that easy. Choose compartmentalization if absolutely necessary.

"Half full or half empty"? It is the same circumstance. Your view is the difference. Choose optimism and professionalism.

You still get 4 stars. We all have off days but this was your one and only chance at a first impression to a new guest. There are no do-overs for an initial interaction. Life is short. Choose happiness. Choose it all the time: "Don't...

Not freaky fast, not even a little. Have taken between 1 1/2 - THREE HOURS to deliver less than 2 miles away, after saying food was out for delivery around the 45 minute mark. Have delivered my food to the wrong house and tried to deny it instead of offering replacement. When going in store and ordering for my kid, when given specific instructions they’ve tried to say “oh I can just do x for you” even after being told “no, just x” several times. Then passive aggressively gave me like 30 mustards when asking for “slightly extra” on one sandwich. They’ve messed up drink orders and given me a Diet Coke instead of Dr Pepper before. If my kid didn’t love the sandwiches so much I would stop going to the chain altogether, but now will drive however far out of my way to avoid this one. I’ve worked the service industry for years, I understand things happen, but this is a consistent problem over the last 3+ months that has not been addressed...

Every time I want to give this location the benefit of doubt, and that they will prepare my order as requested, there’s always something wrong. Also, you guys should remove the option of “cut in half” or “add a name”! It must depend on who’s working if they feel like giving the customer the courtesy of doing so…

The customer service is awful! I’ve had a manager tell me once if I have a knife, I can cut it myself and explain how he doesn’t care about tips because he doesn’t get them. That looks real great for this location, very professional. It really sucks because I really love Jimmy John’s. Guess I’m making a longer hike to find a better location.

I would not give this location the time of day or money.

Please train your staff on proper customer service and to double check they’re making the orders as the customer requested. It really does...