Starbucks — Restaurant in Wenatchee

This is kinda disappointing... I see the star rating and the reveiws saying 'customer service is great!' or 'best Starbucks in the valley', I would sadly have to disagree. When I order inside, the customer service is okay, but ordering at the drive thru is a different story; the service at the drive thru could be so much better. Whenever I get to the window, I don't get a smile and/or a "hey, how are you?", I ALWAYS get a quick hey and the lady tells me how much I owe, she will take my money and that's that -- even her goodbyes are disingenuous. It doesn't matter what time in the day, they should still make you feel welcomed. This is one lady in particular who works drive thru in the morning and she isn't friendly. You get the feeling that you're not welcomed but she'll gladly take your money and give your food and wants you to get the hell out of her window. I've always been nice, smiled and gave geniune greeting, but I get nothing from her.

I had an issue at the order screen -- they were open but I guess they weren't set-up so I decided to go to window. As I got the window, they were taking orders. I felt like a goof, so when I told the lady -- yes, the same lady -- about what I did and asked if I needed to go around to get back in line, she didn't say a word to anything I was saying; not a "oh no, that's a shame" and she didn't even answer my question, she had no expression on her face and asked "what do you want?" I thought that was bit rude because she could've at least acknowledged what I was saying or answered my question.

I've had better service with a Starbucks in Safeway -- the one on Miller st to be exact. And if people want to make the claim that a window person has a hard job and that's why they don't simply want to give a smile and/or ask how you're doing, I would disagree again. I've been to a Starbucks drive thru in Richland and Walla Walla WA, they were pleasant experiences, and both locations would get extremely busy. I've given the customer service drive thru service a 2-star rating because the drinks are great....

Starbucks is basically the McDonalds of coffee, but this is a really good CoffeeDonalds. My wife and I go here most evenings for a cup of coffee and to unwind in the evening, largely just an hour to sit down and relax. The crew is unfailingly pleasant, knows our names and drinks without fail, and greets us by name as we come in the door. The coffee is always consistently good (no surprise, all starbucks' tend to be the same that way), but the service and crew is what really makes this one particularly great.

Overall good parking convenience and an adequate number of spaces, although getting back out onto Wenatchee Ave is always a challenge, thanks to the traffic light and heavy traffic from the major stores across the nearby intersection. Also watch out for the entry curve to the drive-thru, the walls bear the trophies they've gouged from car's defenseless fenders and...

I've went here for years and had no issues until recently. The last two times I've went here they have put milk in my coffee when I clearly state "No milk products, I'm lactose intolerant." This time the guy put the flavoring sauce when I specifically told him not to, then when he corrected it after I handed it back he remade it with milk instead of almond milk. I took a few sips out of it as I drove to Leavenworth and once I got there I was sure it was milk. The Starbucks in Leavenworth replaced my drink without questioning me. That few sips of milk has caused me the worst abdominal pain I've had in years. As I'm typing this I'm crapping my guts out in agony. All of my plans today are ruined because I can't even leave the bathroom. I don't ask for no milk because I'm trying to be a hipster or just health conscious. I lack the ability to...