Gary's Place — Restaurant in West Bend

The last pic is from their website and the amount of meat they show. Just for look. I didnt get that much for extra, $26. I ordered a Reuben with sweet potato fries. I explained to the woman on the phone that the last time I ordered this the sandwich had no sauerkraut on it and there was barely any meat. So I asked her how much extra meat was, she was unsure, so I told her just put it on there. I just picked up my food I was charged $5 for extra meats and $3 for extra sauerkraut. The total was almost $26. When I looked there was what would be considered as a normal amount of meat and when I took the sandwich apart there was a couple shreds of sauerkraut. So I paid for extra and didn't even get a normal amount. I was on lunch from work so I didn't have time for chef to remake it. They told me 20 minutes to pick up, I was there in 20, the food was cold on top of being overcharged for extra meat that I don't think I got, being charged for extra sauerkraut with really not getting any, but they didn't even put my container in a bag or give me napkins. The lady that I spoke to was very nice and it's 100% not her fault. But when you charge someone $26 for a sandwich and extra is supposed to be on it, give it. If you order a Reuben here expect to get two tiny pieces of meat maybe three on your sandwich no sauerkraut. I paid extra for sweet potato fries and I got 10. To overcharge people and then give them the least amount of food, someone asked for extra they charge you for it and then they don't give you any. UPDATE! I just received a call from the chef aquarius. How disrespectful he was. He talked over me raised his voice and then insulted me. He told me he made the sandwich himself and there was sauerkraut on it. All he has to do is look at the time I picked up the food and look at the time on the picture I'll go ahead and post it. It's about 1 minute. I walked out to my car opened up the container and took pictures before I did the review. I didn't even sit in my car I set it on my seat. That's besides the point this man just called me raised his voice and was so beyond disrespectful. He thought it was the money that I paid and I was just trying to get it back. If that was the case when the lady offered to give me my money back I would have done it. The food went in the garbage. The Corned Beef was so dry there was barely any Thousand Island on it and I took pictures there was no sauerkraut. And if that was the amount they normally put on fine but they charged me $3 for extra. He told me lady do you know how much corned beef cost, again so disrespectful. Will sauerkraut's really cheap so tell me why I was charged $3 for a couple flakes of it. I'm sure that's the way he talks to his wife, he's a miserable human being and if he's not the owner, the owner should be very upset. Word of Mouth travels and I will make sure I tell anybody I know and anybody I run into not to eat at this place. I'm now going to take money out of my own pocket just to put up signs everywhere in this town telling people how terrible I was treated. The call was recorded because it's my work phone, so maybe I'll just put that recording everywhere. Whoever owns this place, needs to do something about their Cook's attitude. Forgive me for saying chef. For someone that actually knows how to cook. This guy flaps together some dry food overcharges and then gets an attitude when he's called out for his behavior and his inability to even make a sandwich. I tried a small bite of meat,so dry. I weighted all.the meat abd it was 4.7 ounces. The guy told me it was almost 10 ounces. liar, disrespects customers, and can't make a simple sandwich. He shouldn't mistreat people, you never know where they work and how it may come...

We recently visited Gary’s Place on a Sunday, eager to try their brunch. The building itself is beautiful, situated in a lovely area near the art museum, and we’d been looking forward to dining here for some time. When we arrived, we stepped into a well-kept vestibule with clear signage asking guests to wait to be seated. However, it took quite a while before anyone greeted us. A regular popped into the bar area and seemed to know the routine, so we followed suit, though it was still some time before anyone noticed us.

Once checked in, we were able to sit in comfortable chairs in the bar area while waiting for our table. A friendly staff member checked in with us at least once, which we appreciated. Shortly after, we were seated by a window, though the view was slightly marred by some disheveled patio furniture, possibly due to recent weather.

Our server was warm and welcoming, but it did seem that the team was struggling a bit with capacity and coordination. For instance, coffee service felt disjointed, with our server having to search for clean mugs and the coffee itself being rationed until more was made. We also noticed the coffee preparation area behind us, with buckets for water that didn’t appear as clean as one might hope.

The food presentation was nice, and portions were generous. It was clear that some care went into the preparation, though a few ingredient choices, like the oil used for eggs, could use an upgrade for a richer taste.

The Toast system for the check made it easy to pay and split our bill at the table, which was a convenient touch. However, other small details, like a visibly animated conversation among the staff outside our window, did detract from the overall experience.

All in all, Gary’s Place has some positive aspects, but it fell short in certain areas. It may not be a spot we’d revisit soon, though it has potential if a few service details...

Updated: We returned for another Friday night fish fry. Because the bees are so bad this time of year, we chose to eat inside. Incredible difference with our server. Fast, amicable, knowledgeable, and a complete opposite from our last visit.

My wife has a rather severe case of celiac (think severe allergy to all gluten, including rice and corn). Her blackened cod was served with the bread sitting on the fish even though she ordered it without bread. For her, cross contamination can cause a rather bad reaction. The chef came out, apologized, and offered her a salad or soup until he could prepare another plate for her.

Mistakes are made by everyone at times, but the way this was handled was outstanding. And as expected, the blackened cod was again some of the best we had ever eaten. I think the drawn butter is what takes it up a notch.

I have revised my review to be 5 stars across the board. We dined outside on a beautiful summer evening. We had the blacken cod, which was perhaps the best we'd ever had. Highly recommend it!

Our server was not on top of things. Two of her tables, and us, had to track her down for service. We waited over 20 minutes to order drinks. And another 15 for food (after tracking her down).

Her apologies were insincere and blamed the wait on the bartender and how busy it was. My beer arrived with no head - clearly it was sitting for a while before she delivered it.

When we return, I'll ask for a different server if we are placed in her section. Assuming she still works there.

The other servers we observed attended to their tables much more quickly. If we had one of them, I would have...