Michaleno's Pizzeria — Restaurant in West Bend

My family rarely goes out for meals, so this first time visit to Michaleno's was meant to be, and proved to be, a treat! Their website had a "specials" page where I found the Family Feast: 2 garlic bread, 1 appetizer (we chose fried pickles), 1 2liter, and a large 5-topping pizza for $26. Wow.

The family enjoyed it greatly and the kids thanked my wife and I multiple times afterward. The food nor only filled their bellies, but also filled their little hearts up with voluntary gratitude - that says a lot right there (they're quite the food conneseurs). Wow, thank YOU Michaleno's, for what turned out to be a wonderful "thanks-giving" feast!

The reason I didn't my rating a five star rating was for a few minor factors, however.

For our 5 topping pizza, I ordered a chicken, bacon bits, diced tomatoes, spinach, Xtra mozzarella pizza. When I came to pick it up, the very nice gal at the front left me know they were out of tomatoes. "No problem," I said. When I got home I opened the box and found that they also must have been out spinach (or forgot to put it on). "How disappointing," I said. My five topping pizza turned out to be a three topping pizza.

I had to wait 15 minutes beyond the time I was told to come pick it all up. 15 extra minutes was not really a big deal to me (but I can't speak for my famished family waiting with much anticipation at home). This extra wait time gave me the chance to sit and observe the business... It was busy, people were coming in and out, ordering, picking up their orders, and some came in to dine-in. (btw it was Saturday evening. ) I was most impressed with the front desk girl who handled it all splendidly. This place is well loved!

When my order was ready, the girl forgot to get me the 2ltr, which I'm glad I remembered to ask for. Whoops - "she is busy," I reminded myself.

So overall it was a great experience and we'd go back there for carry out and try dining in. (Aside from the very attractive painted Sicilian scenes on the wall, there is little other dine-in...

Sadly disappointed tonight. We placed an order at 4:41 p.m. and was told it will be an hour. The delivery guy showed up at 6:14. It is also Wednesday night. The driver did apologize and said that they were busy. However, when it gets to be 10 to 15 minutes over an hour that is kind of unacceptable. At least call me and let me know that you're running late. I had to actually call there and ask them what was going on. We have eaten here before and enjoyed the food. Tonight was pretty much the opposite of what we have experienced from this restaurant before. The calzone was thin and basically looked like a tortilla folded in half. The pizza for the price was basically looking like a frozen pizza. The meatball sub was not very great. The bread with mushy like it had been sitting for awhile before it was actually delivered to us. The toasted ravioli were very small and I buy a huge bag of them at our local grocery store for around $8. I don't remember what the price was but I'm sure it was from 6 to $8 for eight of them. When I placed the order they asked me specifically if I would like a receipt. I said yes. Do you think that I got one? Sure didn't. Overall, I don't think the food is worth the price here anymore. Their customer service isn't the greatest to boot so I think we will be taking a break...

TLDR; go get fast food or gas station grub, it's cheaper and tastes better.

Ordered meatball sub, small deluxe pizza and a beef lasagna. Came to ~$40 after tip, delivery and food. What a mistake.

Sub was ok at best. Was one or 2 big meatballs, smashed to hell. Got the giardiniera, made it edible. Without that giardiniera plus the banana peppers, it would have been the blandest meatball sub in my life.

Pizza reminded me of premade crust you get from the grocery store - the one that comes premade that they sell in a bag by the pasta sauces. Burnt black on 100% of the perimeter. Mushrooms are canned (or boiled...). I honestly wished I had gotten burritos from the gas station instead.

Lasgana came with a single 5" (6?) Bread stick and a side of parmesan. It was, frankly, terrible. The sauce tasted like it was probably some sort of chunky no-cook pizza sauce slapped generously onto overcooked noodles. The beef was there, technically, but I'll be damned if I could taste it.

They know their clientele is people in the hotels nearby, so don't waste your money. What an embarrassing pile of "food"...