Dunkin' — Restaurant in West Bridgewater

Never have I experienced such bad service at a dunkin’ donuts ! I am in awe actually. First off the woman at the drive thru register was a sweetheart. The man on the intercom that took our order was not listening to what we asked for and repeated back wrong items multiple times ! We thought we had it all set until we got to the window to pick up our order. The kids ordered a frozen hot chocolate, they received frozen ice coffee with no whip cream. They are kids , good thing they noticed it was coffee! The hot coffee we asked for flavor shots NOT the swirl specifically multiple times and our coffee was made with the swirl. We asked them to remake the items correctly and again they made the hot chocolate requested a frozen ice coffee. We were in the drive thru for what felt like 15 minutes.. people in the line left the line and glared at us like we did something wrong. Horrible, just Horrible. My husband was patient with them and tried to focus on the fact that all of America in short staffed ! Come on people .. train train train .. this kid had no idea what...

This is the worst dunkin donuts I have been literally in the whole Massachusetts. I generally use the drive-tru on my way to work. Today, whoever was at the window at around 9:30, she was extremely rude. Looks like she was overly stressed with the crowd and could not manage her frustration. She literally throw the food bag, my card to me one by one, she was mumbling and complaining the whole time. I hope the manager takes time to read this and give the employer proper behavioral training. This is not the first time this happens.

Most of the times, I get my order wrong. I ask egg and cheese on english muffin. When I get to my office, I see that it is bacon, egg, and cheese. Since, I don't eat bacon due to my dietary restrictions, it goes to trash. English muffin is always burned.

These never happens in any other branches (at least people are decent and not passive aggresive to the customers). This clearly shows that this branch has very bad management and training of...

Okay, I NEVER rate places with one star - folks have bad days, so I try to be understanding, but I just had a pretty ridiculous interaction via drive-thru.

You know how when you ask your teenager to load the dishwasher, they do it so bad that you just sigh and, like, do it yourself?

That's what just happened here. I asked for a specific amount of non-dairy creamer and when I received my coffee, there was less than expected, so I asked for an amendment.

I was brought over a cup 3/4ths full of non-dairy creamer and was asked if it was enough. I said it was too much, and the service person said that they had filled it halfway with creamer the first time. Which, I'll call out as untrue; I budget Dunkin into my paycheck and have a 'standard order'.

When the coffee was brought back, there was even less creamer than the first coffee.

So I just kinda sighed, drove up the street half-a-mile to another Dunkin, where my order was no...