Dragon City Kitchen — Restaurant in West Chester Township

HORRIBLE! BEWARE! Have ordered the same meal 3-4 times a month for the last year, the mongolian beef (no veggies). Tonight I order again, but this time I guess the cook went crazy with the peppers bc it's 3x spicier. I like some heat (which is why I have ordered) but my mouth was on fire from the 1st bite. After 2nd, I had to quit. My husband, who orders atomic wings which you have to sign a waiver to eat, tried a bite and agreed it had way more kick than usual. Called Dragon City to explain the situation and the woman was argumentative from the start. After a few mins, I finally said "Ma'am I can't eat this" To which she responded rudely "What do you want me to do about it". I bit my tongue, then asked her for a remake. Again, her first concern was not customer service, as she responded with her own question "Will you bring the other back to the store?" Only after telling her that it was No Problem for me to bring the original order back did she reluctantly agree to remake the food. You would think that solved the issue, right? NO, it didn't. Bc then the lady starts in on me AGAIN, with asking "well how do you want this cooked? Less spicy than normal, right? Bc how you got it is how we cook, always cook, so you want it low spice right? Or no spice? You know, you ordered without vegetables, that's probably why it seemed more spicy.." After all the CONTINUED arguing & rudeness, I finally lost my temper with her and stated that I have ALWAYS ordered the Mongolian beef w/No vegetables, again for the last year, and that was NOT the issue. I then proceeded to hang up. She won. She didn't have to remedy the situation, she got to keep my money, all through BULLYING me into defeat. What a great place of...

I have been going here for 10 years. Tonight I was appalled at what happened. I called in my order, paid over the phone and followed the instructions they gave me to pickup. I drove into the lot and called back and gave my order number. They proceed to ask me what I ordered and began yelling in Mandarin at each other then hang up. I give it a second, then call back and ask for my order again. Someone says they messed up the order and are making it now, it will be 10minutes. I had already waited 20. I hang up and watch a car pull into the lot, take a bag of food out of the car with my order number on it, then he returns it to the woman inside. She sets it on the out door chair and points to it. I ask of they expect me to eat the food that was returned. They explain he wasn't gone long so it should fine. During Covid... I ask for a refund, then they begrudgingly agreed to make new food. Again. They wouldn't give me the refund I asked for, they were upset to make new food and rude handing it out. 10year patron, and I will not...

This place is very small. The kitchen, which is wide open, is actually bigger than the tiny seating area! It must survive on take out because dining inside is not very inviting. I went for lunch and had their hot and sour soup (which comes with lunch) and Schezwan shrimp. The soup was ok but I've had better. It had a touch of heat but not enough vinegar for the sour flavor. The shrimp was a generous portion of 4 jumbo shrimp, a lot of veggies and a big serving of either steamed or fried rice. I couldn't finish it all. The price was $9.90 for eat in. Beverages were very limited. The quantity of food served was more than ample but the quality was barely adequate. The shrimp dish was marked as spicy on the menu but had zero heat and was otherwise quite bland. On top of that, even though I was eating in, my food was served to me in styrofoam takeout containers with a cheap plastic fork. It was my first visit and my last. Free parking in the...