El Rancho Nuevo - West Chester — Restaurant in West Chester Township

The food was amazing. I appreciate the cooks so much. Everything on our table had great flavor. If I'm in the area again, I might do a carryout order. The service was a huge miss. Paty, our server, was on the phone in the bathroom while my husband was looking for her. We asked for a menu to order another drink, and she never came back. I went to ask the hostess for a box, and that woman ignored me too. I walked past Paty on the way to the front desk. She was sitting at a table near the front, on her phone again instead of helping her guests. I waited for the person at the front to assist me until Paty came over to whisper and laugh with the hostess and still not acknowledge or help me. I had to go to the bar to get helped. Then we had to ask twice for our bill. She ruined my family's experience at a restaurant that had the potential to become...

Today was bad experience with this place . Waited 40 min for food while 3 other party guests got their food within 15-20 min. My daughter got her Mac and cheese it was microwave,fries were cold not done all my son got mozzarella sticks and the lettuce was over water and the food was wet . While waiting 40 min I got check and manager or assistant manager told us it was a party on the other side but 3 other tables got after us 10 min and got their food before us so no apologies from management they wanted to justify the wait but didn’t justify why other 3 tables got their food before us . Knowing the situation with my kids food they still charge full price . And ones again no apology...

Absolute worst place to go. They lie about prices and the manager gets heated and treats people with no respect when they over charged a bill and I argued about it calmly and was told to never come back. The manager is incompetent and treats people horribly. Customer comes first doesn't apply here. I was overcharged $20 on what our waitress said was on sale for happy hour but she lied and when i tried to calmly handle the situation he over reacted. The customer is never right here. Horrible establishment. Will report to BBB. Someone even offered to pay because the mistake and instead of helping me he said nope and gave...