Chicago Submarine — Restaurant in West Chicago Township

Chicago Submarine is disgraceful, I’m in a Bento restaurant program to get meals for my family. My son placed an order via text to order food from the program and they STOLE all ten meals that my son ordered via text a few days ago on Wednesday, June 29, 2022! My son went to pick the order up and the men started talking in another language and saying it’s not confirmed. It was confirmed on my phone and my son had the confirmation. My son texted me to call the Bento food program but they weren’t answering. So he came back home and put a pizza in the oven. I filed everything that I could think of on this business. The food program paid the business for food to participate in this program. Why keep food that you’re already paid for? That’s stealing! They were revoked from the food program and removed from the list of participating restaurants. They need to learn how to treat the Austin community. No one deserves to be treated how we were treated a few days ago! During a food insecure time in a pandemic, this business had the audacity to steal all of my family’s food! I feel discriminated against, they basically implied that we didn’t deserve all of that food or couldn’t afford it. Which was none of their business. We only have to tell participating restaurants one key word to pick up our food. This is the ONLY restaurant that’s given us an extremely hard time but it won’t happen to NOBODY ELSE! I made...

Food good...very bad customer service...they have always been rude ..in its scary for they are making your food. As far as food i had 2 bad runs ins. I asked for a gyro n got no meat but all the toppings...took it back n they refuse to give me my money back but kept insiting they make another one just for me to give $4 extra for them putting extra meat on my gyro cause they forgot. These ppl are crazy but hey its like u gotta catch them on they good...

Bought a Italian beef and a gyro It was the nastiest Italian beef I ever tried it was cold meat was tough and tasted off and the peppers was slimyish like they was expired The gyro barely had any meat 🍖 it was mostly lettuce Not to mention they ignored my request of extra peppers and a dipped Italian beef It went straight in the garbage DO NOT...