Pizza Hut — Restaurant in West Chicago

By far the worst excuse for a Pizza Hut in the history of Pizza Hut. Let’s start with the ridiculous drive thru window only pick up. If there are 8 cars ahead of you, and there were this evening, I promise you. your pizza will be stone cold. It wouldn’t cost anymore labor to have indoor pick up. No dining, just pick up. After arriving to this location on time I waited over 20 min in line for my pickup at the window. The crew member had zero personality. The very moment I was handed the pizza I knew it was going to be bad. Didn’t even feel luke warm. My 4 min drive home was met with cold burnt pizza and breadsticks that were not cut. The only good part of the order was the Pepsi and they had nothing to do with making that.

Two emails to corporate assured me that the franchise owner would reach out to me. Never happened. I’ll never return to this location.

I realize that everyone is short staffed. But if your so busy you drop your standards right into the toilet maybe try halting orders until you can produce a product worth eating. Take fewer orders so everyone has a...

If I could rate them zero I would their customer service is awful, I went in for an order of wings two boxes “plastic containers “ and they ran out of bags i asked for another way to taken them because they are hot or a discount on the inconvenience and they said they col y give me a discount and proceed to give me the smallest bag around after I told them that wasn’t going to work they gave me a garbage bag a huge garbage bag there were two employees and one of them was trying to work with us but the other one was just a straight us a hole and said if I won’t take them as is to leave I told him I was going to leave a review and he said he didn’t care he was going to quit anyways.. this sucks that this is the only Pizza Hut in west Chicago and the employees feel like they are doing us a favor super disappointed and will never ever order from...

I placed an order online and I went to pickup order and they claim they did not receive the order. Per my bank account they are still taking payment, I tried calling the store but they do not answer the phone calls and just hang up. I tried calling Pizza Hut online for them to cancel the payment from being deducted from my account and they said my order did go through and said I have to call the store, I explained that they don’t pick up their phones and asked them to transfer to someone that picks up at the store. They assured me they would make sure someone picked up but they just transferred and they did not pick up again and got disconnected both times I called the Pizza Hut customer service line. They have bad customer service, did not resolve anything. I didn’t get my food and my bank account is being deducted for payment for food I...