Mount Gretna Hideaway — Restaurant in West Cornwall Township

I have previously liked to go here for the Filet Mignon. My last steak here was ordered medium. There was no pink color inside the meat, and the meat was so tough I had great difficulty in cutting it with a large steak knife. I do NOT like sending meat back to kitchens/cooks. Yet the waitress agreed the steak was not cooked "medium," and offered to kindly have the cook make another steak. She also volunteered that if I was not happy with the second steak that the Manager had been present in the kitchen when the waitress spoke to the cook re: the first steak, and that the meal would be removed from my final bill. The second steak was as poorly made, if not worse, than the first, and the meat was equally difficult to cut through. The waitress apologized. Yet when the bill came, only half the meal was removed, because I had consumed the salad and side dishes while the steaks were being made and re cooked. I explained to the waitress that I was so hungry I ate what she left when she took the steak. She stated that the Manager would only remove a prorated amount from my bill because I ate some of the food brought out. I wanted to continue to address this with the Manager. However, I was accompanied by a friend who was paying and wished to just pay and leave. I will NOT return...which is very...

This is not a restaurant that you would drive by unless you find it by mistake. This is a destination location.. Thus HIDEAWAY!.. We called ahead and ask for reservations and she said it was over an hour for seating inside. They also offer a huge outdoor muti level deck with a bar. It's cute but not. the 2x4 wood deck painted brown looks old. It doesn't look or feel cozy. After an hour wait, no reservation for deck, we were seated way way way in the back. No big deal this is a huge deck. In 10 minutes the server come and we ready to order. We order drinks and our food. Prices seem reasonable. $7 for a bowl of seafood bisque, very good. They have seafood trio , crabcake , shrimp, and scallops. very small portion. but very good. Our salad was served 10 minutes after the entree. The was more of an absentee server. I had to go look for him to get the bill. I like this place but don't love it. I live in Lancaster PA and for a 45 minutes ride from Lancaster, which you know is not east, not worth the trip. I was told what a wonderful place but not for me. cet endroit...

The Mt. Gretna Hideaway has a wonderful outdoor atmosphere. They have done an excellent job with the deck, bar area and plants to create a pretty setting in the shade.

The service today was a drastic negative however and was probably the worst service our party of 7 has received that any of us could recall. When my high schooler noticed how bad it is you know there is improvement needed. Everything from the hostess to the waitress left something to be desired. No personality, didn’t smile, we had to ask multiple times for water, refills on drinks (which we never received), drink menu (which we also never received because by the time she came back we were finished eating), ketchup (which I got up and got from the bar myself) and napkins. The appetizer was delivered and no side plates were provided. She never he led on us or came even close to the table so we could ask for some since people were sharing the wings. Everyone working there looked completely miserable. The food also left something to be desired. While the wings were really good everything else was...