McDonald's — Restaurant in West Covina

Went to location and the manager named Carmen discriminates against me and refused to service me because I had a support animal that has been there with me before with no issues. She even refused to serve me when I asked for order to go. This incident was really embarrassing since there were other customers there also I'm dining room. I even asked here if she could review the actual law pertaining to service animals or contact corporate so she could be up to date on the laws pertaining to this situation. But she replied no, I guess they had to get back to standing around and talking because that's what they were doing when we arrived there. This manager violated the law blatantly and I can't believe the owner still has her there working showing customers for his how much concern he has got his customer who are discriminates against. As of this day I have filled complaint against location but I am still waiting call back from corporate, not sure if they care at all also I have filled a complaint with DOJ and ADA. If the manager would of allowed us to order for take out at the end which she didn't, I probably would of calmed down and let this pass, but come on how many slaps in the face do I take before I say enough. My understanding is if this is this locations first violation they will be fined $75,000 but if it's not their first offense then the fine jumps up to $150,000. I hope this pushes this location to better train their staff and educate them on the right and laws pertaining to their guest.. And you know what makes this even more ridiculous is that they let homeless people sit in the dining room all day, but paying customers they refuse...

I went into this location today and was greeted at the counter by the manager who immediately told me that my pet was not allowed in my Donald at which time I informed her that it was service animal that had had been in there with me before. She then asked illegally for paper work for my service animal and asked where it's best was, which I them proceded to inform her that neither was required for service animal in California, and even asked her to call corporate or Google the guidelines for service animals, she replied she would not and would not allow us in there with my service animal. We then said we would then order to go and she then still refused to serve us and said she would not serve us at all. The managers name was Carmen. This was straight discrimination by McDonald's and because there was other guest there I was really embarrassed, as it is at times I'm self conscious about my service animal and now with this incident has just pushed me back with my use of the animal. I can't believe McDonald's allows there managers to treat customers this way and does not properly train their employees on the proper guidelines with service animal s. Just because I have to use a service animal I should not have to go through this and be treated like this especially by a manager. Have contacted me Donald and I am waiting to see what their actions are. If they handle this properly or if they try to sweep this...

OMG I've never had anyone treated me the way "she" did!

I was charged for my mobile meal for curbside pickup... After 15 minutes of waiting I decided to go in and it took about 10 minutes for someone to acknowledge me after flagging someone down. Everyone ignored me and finally I had to ask for the manager and she was actually standing right next to me the whole time and it was this person in the picture. She then instead of helping me tells me, "I'm not talking to you, we did not charge you," and goes on to ignore me all in the while they did charge me and never gave me my food. I've never been treated like this ever my life before and OF ALL PEOPLE who I get mistreated by...? Talk about Juneteenth yayyyy that was the day that this happened to me!!!

Seriously I feel robbed! They took my money and never gave me my food and practically told me to F off after taking my money.

They had no sympathy that I've already waited 15 minutes in my car! Instead of helping me they took my money, ignored me like I was a cockroach 🪳.

Of course who's going to look up a Google review before hitting up a...