Hy-Vee Bakery — Restaurant in West Des Moines

🧁🍩The woman in the bakery was kind & efficient. I have had a problem with Dairy. I wanted a particular yogurt not on the shelf. An employee was stocking Dairy & I asked her if she had them in the back. She said yes but, refused to go back & get them. She said they were "buried" back there & she didn't want to go & get them. So I got Jack with a side of Squat! I was shocked. Customer Service was my livelihood for years. I would Never had done that. I will continue shopping here, because there are some very kind & knowledgeable people. It would be smart to have extra service training. Hopfully it will change. I apologize, I didn't ask her...

I did experience a snafu with ordering when I ordered a cake for pick up. The cake was not ready to be picked up at the time we’d agreed on. However, not only did they make things right, the manager personally called me and hand delivered the cake to the party location which happened to be across town. You just don’t see customer service like this anymore. Outstanding! This guy really sets the bar for how customer service should be. Shout out to the whole department for making...

HyVee has great donuts! My mom enjoys the Raspberry filled donuts with chocolate frosting! My husband enjoys the Apple Fritters and I love the Honeymooners! I must put in a good word for Roberta! She's always super friendly with a great smile when she sees...