This was my favorite place in west haven. Always had good food and good service. I've been for lunch, dinner and Sunday brunch. Last visit was on a Saturday night. The place was pretty full. The waitress was slow. Took awhile for her to take our drink order, we ordered drinks and asked for water...never saw the water. More time passes she comes to take our appetizer order, we still haven't received our drinks. Finally our drinks come out and she says let me take your dinner order now since it's taking so long to get your appetizers. More time passes, I've finished my drink and she asks if I'd like another. Second drink comes out but still no food. More time passes she brings a small plate with a few rolls. Finish that then finally our apps came out. Potato skins and a quesadilla, not a hard thing to make and the skins were pretty burnt. Shortly after our salads came out and I'm ordering a 3rd drink...finish our salad and again we are waiting. Watching other waitresses hustling around, checking on their tables frequently. We've been there for over an hour and a half at this point. We go to the bathroom and run into a manager, she was very nice and apologetic but at this point we want to leave. We had a show to catch and by no means figured our dinner would be hours long. Still hadn't seen our food or our absent waitress. We asked for the check and to cancel our food. We were told a round of drinks would be comped. It was explained that the cook was new, first day and slow...maybe a Saturday was not the best day to start. I give 3 stars because normally I'm more than happy with the place. But the icing on the cake was when the waitress finally gave us our check she said you know everyone else had to wait a long time tonight too. We still left her a small tip...but my tip is...if you have such a situation where the cook is new and food is coming out slow. Be a more attentive waitress, we never even got our water if you weren't serving food how busy were you that you couldn't stop at the table apologize for the wait...anything. Disappointed, first negative review I've written.