Subway — Restaurant in West Haven

I am beyond frustrated. I placed a mobile order for turkey, no mayo (I am allergic).

I ordered a second sub for my grandmother whom I was visiting and planned on eating dinner together, but would be unable to leave her side for several hours while my mother was out.

I discovered when I arrived to visit her that the sub I ordered had mayo on it and my grandmothers did not, even though it should have. I understand mistakes happen, but trying to follow up to resolve the issue is where my frustration arises.

I tried calling the store number that is listed on Google, the Subway website and the app and the number is non working.

I tried filling out the feedback form on the Subway website and the “store search” function and date function do not work on iPhone. I had to copy the message to a computer and submit it that way.

I returned the sub several hours later and they remade it without an issue and apologized, although it was a different shift of employees. I mentioned that I tried calling and their number wasn’t working and the employee just responded, “oh.”

I’ve ordered here in the past via mobile and when I arrived to pick it up the employee said my order was cancelled and didn’t know why. I had to wait in store while she remade it which made me late to another dinner date with my Grandma.

The store also does not accept coupons and it is also written in colorful ink on the glass that covers the ingredients. The store across from UNH does, however. Would recommend going to that one instead to save yourself a few bucks and frustration of dealing...

Today was my first and also my last visit to this subway. The sandwich artist who was a chunkier girl was assisting another customer while she started my sandwich. She rang the customer before me out with her gloves on and proceeded to go back and put her hands on my sandwich without even changing her gloves. The food looks like it was fresh but what is the point of having fresh food if the employees cannot practice good hand hygiene. 🤮 This bothers me even more because I managed a subway as a teenager and it’s common sense practices to change your gloves after each order especially when touching a register. You should never touch the register with gloves on anyway. she also gave me my sandwich with no napkins and then proceeded to try to charge me $.10 for a bag when in fact subway is not supposed to be charging for paper bags. It seems as if the owner of the subway is trying to scam people into paying $.10 for a bag. I will be sure to report this to headquarters. Do yourself a favor and do...

Horrible customer service last few times visited Subway on Saw Mill Road in West Haven, Ct 06516. Today, we were told by a female employee that she could not make our sandwiches because she had an order of 60 sandwiches to make. She shouted this out to us as soon as we walked through the door, it was not very nice. We left and came back few minutes later because I wanted to read her name on her name tag, but she was not wearing one. She didn’t even recognize we were same customers and this time she told us she had 30 sandwiches to make. Hmmm. Was she even telling us the truth ? She has been unfriendly in the past as well. There also was a time when we could not use the restroom, even though we were paying customers, and this location does not even honor Subway coupons !!! Never heard of such a thing ! Extremely poor customer service. After several attempts for them to redeem themselves, it just got worse. Will...