Papa Johns Pizza — Restaurant in West Lafayette

Absolutely terrible customer service. I had such a bad experience a year ago that I hadn’t ordered since. I decided to give it another try and my email confirmation said 28-38 minutes. Over an hour later I called and the guy that answered the phone said they were on a 2-3 hour wait and put me on hold to check my order status. He never picked back up so I hung up and tried again. I got another guy that answered and said they weren’t taking orders. I again asked if he could check my order and he said it was ready and would be delivered in 30-45 minutes. I expressed concern and asked if there was any way to speed up the process since I ordered before the back up. He laughed and said to call back later and talk to a manager but that they were too busy right now. I started to ask another question and he cut me off saying he was too busy and hung up the phone. I won’t be ordering from this...

I ordered a pizza late after work and was given a 25-35 minute time for delivery which was great because I am always very hungry after work. I was notified my pizza was on its way to be delivered, but apparently Papa Johns decided I wasn't actually starving after work because my pizza was never delivered and I never even received a call about it. When I looked at the Papa Track to see where my pizza was it says my order was completed and by the time I initially noticed my pizza was taking longer than it should have even with other potential deliveries, and looking up its status, the store had closed so I couldn’t even call to let them know I never got a pizza, same with the customer care phone number, and you can’t leave feedback without a receipt number which only works if you got a pizza to start with. I would give 0 stars...

People complain about why is it taking so long or just be rude towards the staff and the drivers. They are the busiest Papa Johns in Indiana, let alone the Midwest. The management has done an amazing job with keeping up with all the orders even when it says online that it is not busy when it really is. They might be short staffed who knows, but they try and they have been helpful when it comes to contacting me if it going to be longer or even given me discounts the next time I order and they didn't have too. The guy with the long locks who I think his name is Ben. Thank you for telling me that I dropped a 20 dollar bill when I was walking out with my order and holding the door for me back in 2016. Honest people and very sweet drivers! Papa Johns Purdue West you...