Nelly's Pizza — Restaurant in West Long Branch

So I have been a long time customer of Nelly's for many years. I love their Fat Sandwitches...BUT they are idiots. I placed an order online through GrubHub(GrubHub was great though, very helpful customer service ) and online it says a minimum order was $10 and the delivery charge was between 1-4 dollars. again all of this was ok with me. After placing my order Nelly's called me and said that because I was more then 11 minutes away and that they only had 2 drivers that I would have to increase my order to a $20 minimum. This was crazy I got angry on the phone with them and canceled my order. The man on the phone clearly didn't care at all about losing business. They also messed out the late night order that I had ordered back in November on my wedding night. My family, friends, wedding party, and Wife were at the hotel after the reception and we all ordered. out of the I don't even remember how many items we ordered only about 2 were correct. when we called about them messing up the order their excuse was that were out of the ingredients so they just sent us what they had. NOT an excuse. they should of called for US to change the order. well...

Our order was incorrect and the wings and pizza both had quality issues upon delivery. Most of our order was inedible and what was tasted, was a sloppy mess and unacceptable for a price tag of 70.00 with tip. Shameful.

When we called Nelly’s to share our concern, the shop explained they would send a replacement pizza and a new order of wings, with a wait time of 25 minutes. I wanted an immediate refund but was told that wasn’t possible with the online ordering system. I agreed and was hopeful the new items would be great! Our first order took over an hour for two pies and 20 wings. The replacement delivery came in about another additional hour and we were only left wings. I was instructed to give the driver back the poor quality wings and pie. Prior to knowing that, I tossed the pizza in the trash after taking pictures with the cheese toppings all over the box. The driver explained-no pizza, no replacement. He sped away blasting loud music. I was denied a refund and left completely embarrassed. We were in town for a Wedding and had Nelly’s recommended to us for late night snacks. Absolutely terrible. Do not waste...

LOOK AT THIS DISH. DO YOU SEE ANY MUSSELS IN THERE?? Do NOT waste your money at this pizzeria. I ordered my pregnant wife an order of Mussels Marinara which consisted of nothing more than just the mussel shells and extremely bland red sauce. The actual mussels that are normally tasty plump bite sized pieces of shellfish protein at most restaurants were cooked down to shreds. There was literally NOTHING TO EAT in this dish. Unless you eat the shells! I'm not one to complain but I called the restaurant asking for them to reimburse me or send us something else. And the owner was extremely rude. He actually patronized my wife by saying that "have you ever eaten mussels?!?... The meat is part of the sauce" he says. Unbelievable! Nellie's Pizzeria with numerous complaints and sub-par ratings will go out of business by next year. Mark my words on it. The food sucks and the owner/management is horrendous. You got my $30 this time. But never again. Good luck to you guys. You're...