Marco's Pizza — Restaurant in West Point

First off, the pizza is great. It looks really good and tastes even better. The barbecue chicken was delicious. I took off a couple stars because, while the lobby and dining area looked really clean, the kitchen area where the food is prepared was not. There was cheese and other random pizza toppings all over the floor. Also, while the smell outside the store walking into it smelled like cooking pizza/bread (amazing), the smell inside the store itself was gross. It kind of reminded me of the way the dump smells but not as strongly. Kind of like I was just catching a whiff of the dump. I was greeted and helped very quickly on my visit, but while I was waiting for my pizza to come out of the oven another gentleman came in with a baby in a car seat. He was greeted as well and told by, who I assume to be the manager / shift lead, he would be right with him. Then, without helping the gentleman he proceeded to look at his phone and the kiosk and started to chastise another staff member about being too slow and only getting 50% of their orders out on time. The manager (or whoever he was) should not be doing that without having helped the customer that just arrived. That's a conversation that shouldn't be yelled across the store when customers are there, period. For me, it was very awkward. After all that though, I will be going back. The pizza...

We decided to give this local new place a try. It was pretty darn good. They have an easy online ordering system and they were right on time with our order. Love the drive up pick up option it makes it so easy. The only things I didnt like was the price for the pizza was advertised as a different price than what we paid and when questioned they said they couldn't do anything about it becuase we had already paid online. The receipt was not very specific. The advertised price was $12.99 for a large specialty and it ended up being $14.74 per pizza. They have a lot of teenagers working there and it didnt seem like they knew much about the policies etc. We ordered a large meat specialty that was very good and a large BBQ chicken that was very good. The sauce is good and not like the other chain places. We also order the cheesy breadsticks which were just okay and not much flavor or cheese, mostly just bread. Becuase of the ease and great flavor of the pizze we will likely return. I would like them to make some changes with their pricing and receipt so that you know what you ar...

This was my first experience with Marco’s pizza and unfortunately it wasn’t a positive experience. This review is based solely upon my experience before even eating. First off, it’s expensive, medium pizza with only 2 toppings is $15... then I was told it would take 10 minutes for my “to go” order to make, which ended up being 15 minutes and I was the only customer in the place. When I finally got in my car, I started driving, opened the lid and found that the order was wrong, I went back and told them, they didn’t apologize, just made up excuses, not even an offer to compensate me for wasting my time. The lady who remade my pizza could have been anyone off the streets, she wasn’t wearing any Marcos attire, just a hoodie and jeans.. and chatted with a coworker the entire time. I won’t be going back to Marcos. Not worth the struggle or money. Can’t imagine that they will be in business much longer with those prices and...