Arby's — Restaurant in West Virginia

Like most of you other Arby's lovers, I have enjoyed the roast beef sandwiches forever. But, this night, I had a gyro and a crispy fish sandwich. I waited 18 minutes to receive my order, and there was no one else ordering at the counter. There was drive-through and pickups through the App. A man came in while I was waiting, and this very disorganized place had totally missed his large family order. So, I waited as my sandwiches sat on a shelf. Another couple came in, and no one took their order, so they left after waiting a while. A lady that came in 5 minutes after me received her sandwich well before me. Strange..... The FOOD: It's very apparent that Arby's bean counters had figured on giving customers very little for their money. The gyro had literally 8 or so little shreds of lettuce, no onions, and just a hint of tazaki sauce. Such was the same for the very little piece of very over breaded fish. It's called crispy because they've figured out a way to sneak a very thin, and I mean THIN piece of some kind of fish, heavily bread it, and fry it so it looks blown up. BTW, there was only a super thin layer of tartar sauce. I happen to see the prep man and he takes a spatula and dips it in the tartar, wipes both sides off, and then wipes the residual on each side of the very airy roll that was much larger than the piece of so called fish. Truly a waste of money, and I ended up not eating most of this sandwich (?). Such garbage at Arby's now. I can honestly say they have lost me as a customer forever. In my almost 500 reviews, it takes a lot for me to knock a business down at all. It's rare. But, I cannot recommend this restaurant, at all. This may have been THE worst fast food experience in my 72 year old life....

Food was good, but the sign said after 2 pm that small drinks, fries, sliders, cookies and a junior shake was $1.00. When I looked at my bill, I noticed that I was charged $1.89 for each small drink and $1.89 for the small fry. Talking to the management they said that the special is for the snack size and not the small size. I showed them the sign that said 2-5 small drinks and fries were a dollar. They said that they had got into trouble with corporate giving small and not the snack sizes. The sign says small not snack. They gave me back the difference in money. So when you go there watch the sales ticket. Corporate has the wrong info on...

I wish I would’ve gotten a video of the manager tonight acting entirely irate due to me not wanting to pull forward to wait on my food. I understand ticket times are important to a company but it didn’t even take 3 minutes to get my food out once I politely stated I would like to wait on my food at the window due to previously being forgotten for 10+ minutes at this specific location after pulling forward. I’ve never EVER been treated so poorly and rudely by an employee anywhere, yelling and acting so disrespectful, SPECIFICALLY by a manager someone who is supposed to set an example of how other employees are...