The Kickin' Crab — Restaurant in Westminster

I have been at 3 different locations this being my 3rd location, I went with my family and I was very disappointed and grossed out. 1st complaint;they had about 2 guys working and 2 other ones at the bar(employees) drinking one of them I can tell he was intoxicated and he was talking thrash about a girl (don't know if it was a customer) the worse thing about it is that both were still wearing their uniform while they were drinking, that is so unpleasant to see employees drunk even if they were off the clock. 2nd complaint: the food was bland I have ordered the same at the 2 other locations and the food is so tasteful, our food was so unflavored that we literally had to use lots of lemon and salt, the shrimp tasted like it was just boiled in water, the server took out order wrong and brought the rice, corn and potatoes with no shrimp even when he asked if we wanted the shrimp headless and he said oh sorry I didn't hear you wanted shrimp, wth? 3rd complaint; the whole place was dirty and messy, there were empty tables just full of thrash and nobody was cleaning even though the 2 servers working were just talking with the other 2 employees drinking at the bar, went to use the restrooms and the floors all the way to the back and inside the restroom were so sticky and the restrooms were disgusting the sink had yellow gunt around the faucet and there was toilet paper all over the stalls and thrash cans were overflowing. Will not be back at this location!! Horrible, horrible to bad I can...

We came in as a party of six, including a toddler, and the experience was underwhelming from the start. The restaurant was nearly empty, yet service felt distant and inattentive. What stood out immediately was the bib situation this type of seafood spot usually gives everyone a bib, but we noticed only certain tables got them. We didn’t ask, but it still felt like a miss.

Then there’s the napkin rationing. Every time we asked, they’d hand over just two napkins as if they were trying to save paper at the expense of basic comfort. For a messy seafood meal, that’s just not it 😐.

The food itself was average, nothing memorable. The ambiance didn’t help either low energy, not much vibe. When we asked about specials, we were told they’re only available before 6pm. That felt like a bait-and-switch, especially since there was no signage or heads-up.

What really made us uncomfortable was the automatic 18% gratuity added to our bill. They counted our 2-year-old nephew as part of the party, which felt unfair. We’re happy to tip for good service, but this felt forced and not earned.

Bottom line: we won’t be coming back. If you’re looking for better food, service, and transparency, I highly recommend Claws Restaurant instead...

We came here at around 8pm. We got combo#3. It's our go-to whenever we come here. We'd always had a pleasant experience here. The taste here is better compared to other locations. However, this time they served us extremely low-quality food. The mussels were mushy. I could lightly squeeze them, and they broke down like mashed potatoes. The snow crab was more salty than usual. We complained about our experience to one of the waitresses and got a robotic "I'm sorry. I'll let the kitchen know." Nice. But how does that change anything? We still paid $120 for your 2 lbs of rotten mussels. If you want to charge people a high price menu like this, you need to have higher standards than the places that serve fried noodles. That meal costs us $60/each. We could go somewhere else and have 4 meals for $15/ea. With your business model, that means each customer is actually the equivalent of 4. You just lost 8 customers and their friends and family. I'm salty like the snow crab you served me. Don't wonder what went wrong when you're out...