Pizza Hut — Restaurant in Westwego

I placed an order at 4:45 and at 6:18 my pizza had yet to arive... So I called them and waited a lovely 20 more minutes for my call to be answered... When my call was answered I told the girl what I ordered and she told me she could place the order then... So I told her that I had already placed my order an hour and a half before I called and had already received my confirmation email and her response was, "Oh I'm sorry were too busy." I asked her if my order had even been started and she told me no. So it's now almost 2 hours since I placed my order which like I have already stated I received a confirmation statement that stated my order should arive by 5:28 and I still have no pizza and my card has been charged..... I'm disgusted with this place!!!!!!! So I sent my husband to figure out what is going on and of course he walks in to see a bunch of employees with their thumb in their asses and seem to have no clue what is going on!!!!!!! I will never order from Pizza...

I am a very understanding person. However I can no longer deal with Pixza Hut. The horrible customer service has gotten even worse, and it’s very disappointing. I have written emails and tried to reach out to the Cooperate office to inform them of the horrible experiences I’ve had in hopes they’d fix the problem and I could continue to support, but as of today I’m done. The order is never right the first time around, the employees are either poor communicators, have horrible customer service, or are just plain confused. The managers never want to speak with you, especially over the phone, and they feel just applying a 10 dollar credit to your account solves everything; then when you call to order and use your credit whom ever you speak with has no clue what you are talking about because it’s not in their system. My money will be better spent else where. This what happens when you try to support pizza places close to where you live and their cooperate office...

On 01/26/2024 I waited almost an hour for 2 one topping pizzas and boneless wings. I didn't realize that the pizzas and wings was over cooked. The pizza was horrible and crispy and the wings was rubbery. If I wasn't in a rush to get home, I would've noticed it before I left Pizza Hut in Westwego Louisiana. I dislike buying fast food and my food doesn't be right and the quality of it isn't good at all. I will not be going back to that Pizza Hut ever again because that's the second time my food was horrible and I will not give it a chance to be a third time to give me more horrible food. Pizza Hut has me not wanting pizza at all, ever again and I mean no type of pizza from anywhere. And this is coming from someone (me) who love pizza. The quality of my food was really horrible and the wait time for my food was...