Dunkin' — Restaurant in Whitman

Extremely Disappointed – Unacceptable Experience at Dunkin’ (811 Bedford St, Whitman)

Today around 6:00 PM, I had an incredibly frustrating and disappointing experience at the Dunkin’ located at 811 Bedford Street in Whitman. I pulled into the drive-thru to place a food order—well within business hours, since the store clearly states it closes at 7:00 PM. However, I was abruptly told by the team member working the drive-thru that “the food court is closed” and they are only serving bakery items at that time.

Confused, I asked for clarification since the store wasn’t closing for another hour. Instead of offering any real explanation, she kept talking over me while I was still trying to communicate—incredibly dismissive and unprofessional behavior. Frustrated, I decided to leave, but as I turned my car and looked at the window, I noticed a Caucasian woman with pale black and green hair waving at me in a sarcastic, mocking way. It felt intentionally disrespectful and unnecessary.

This prompted me to park and walk into the store to address the issue directly. As soon as I entered, it was as if the employees scattered and went into hiding. I stood there for about five minutes, calling out for assistance before anyone finally came forward. When I asked for the name of the employee who was on drive-thru, I was told they “couldn’t give it out” for privacy reasons. Fair enough—but then I asked who I could speak to about filing a complaint, and the employee said, “the manager.” When I requested the manager’s phone number, he disappeared again—likely to consult with the employee in question—and eventually returned with what turned out to be a fake number that goes straight to voicemail.

This was not just bad customer service—this was a blatant display of disrespect, deception, and disregard for both the customer and the company. The staff decided to stop serving food an hour early, waved mockingly at a customer, refused accountability, and even provided false contact information when questioned. How is this acceptable?

I had no choice but to report the incident to Dunkin’s corporate office. For a company as established as Dunkin’, this kind of behavior should never be tolerated. This location is clearly costing the brand money and trust by unilaterally deciding when and how they want to operate, and treating customers like a nuisance.

Avoid this store at all costs. Worst Dunkin’ experience...

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