Domino's Pizza — Restaurant in Wichita Falls

Been a loyal Dominos customer my whole adult life. When it comes to pizza, always been my go to. But this location is the worst I've ever been to. Mistakes on every single order, every single time. Some mistakes are small, some are absurdly huge and cost me money and time. This last time was the straw that broke the camel's back. Absolutely nothing from the order was correct except the SIZE of the pizzas.

Cinnamon twists? scraggly and thin, flimsy like store bought pretzels. They had to remake one pizza before they even got picked up, the other was ALSO wrong (hand tossed instead of pan, which cost extra.) We didn't get our drinks (wife didn't realize I'd ordered them) or the icing FOR the cinnamon twists. Every step of the way, a mistake.

I don't want refunds. I don't want a free meal. After 4 years of using this location, I'm switching to other options because They have made some form of mistake every single order this year. I've tolerated most of them, disputed a few but it's never really worked out enough to erase the bad taste the issue leaves.

If you're in the area, pick somewhere else for dinner. Especially if you're short on time. Save yourself the trouble.

For the record, the staff is at least polite and professional and the building seems clean and well kept. But they are just simply incapable of making an order RIGHT the first...

I've gone here several times and it's always been decent. The last time I went I guess there's a whole new crew. I did my usual carside delivery where it says to park ON THE EAST SIDE OF THE STORE, and has ALWAYS said to park on the east side of the store. So I parked over there and a woman comes out telling me no one can see me over there and to go to the parking lot. I've parked in the area where it TOLD ME TO PARK a dozen times and no one ever had any problem with it. Hey, it's even super close to the door and more convenient for them. Of course I just moved because it's not that big of an issue. She could have been nicer about it, but whatever. The real problem was the pizza. It was awful. Not even the kids would eat it. Giant bubbles ripped all of the sauce and cheese off of the area and it just tasted like an unseasoned piece of dough. I had two pizzas, we each had a slice, and then I threw away 1.5 large pizzas because it wasn't worth storing in the fridge. How do you get 8 giant air bubbles on a single pizza? I go to the Kemp store now and it's been great so far, worth the extra few...

I ordered my food at 9pm. Was told there was an hour and a half wait time. (I live on the airforce base) After seeing people in the squadron getting their food before me I start calling. At this time it's 10:40pm. I was put on hold after asking if everything is alright with my order. I was put on hold for 15 minutes. Tried calling back several times nobody wanted to pick up the phone. I already paid for my order over the phone so at this point I was kinda shocked at the idea that they pretty much robbed me. I called another domino store and told the lady who was working there and she was so nice and called the other store for me. They finally called me back and apologized. They explained their driver actually quit and my order was lost with him. They asked me if I still wanted my order after saying yes they told me to wait 45 min. At the end my order finally came at 12:30 am and the sandwich was a bit on the burnt side. Probably the worst experience to have waited 3 and a half hours to order one sandwich, but it's still the only dominos that can deliver...