Artistic Cakes — Restaurant in Wichita

We chose Artistic Cakes to make our wedding cake, cupcakes, and a groom's pie. They were delicious. Our guests DEMOLISHED the strawberry layer.

When we had our bridal consultation, we met with the owner, Robbin. She was nice, friendly, open to our ideas, and upfront about the costs and limitations. I presented an inspiration photo from Pinterest. It clearly used fondant, and I HATE fondant. I understood the cake wouldn't look exactly like the photo and I was okay with that. The contract was priced, added up, and written in pencil.

The first payment we tried to make after the deposit was when our experience started to change. On a Saturday, my mom and I went to the shop to make a payment, but we were told we couldn't because only the owner and the head decorator could accept payments on wedding cake orders, but neither of them were there that day, so the soonest we could pay was the following Tuesday.

The following Tuesday, I returned to the shop. The head decorator, Mackenzie, was there to take the payment. However, before taking the payment, she went over the completed contract and asked me questions that I had already answered with Robbin, including the fondant issue. She looked at the price, recalculated the amounts, and said the original amount was incorrect. According to her calculations, the amount was approximately $100 more than what Robbin had quoted me. I was irritated, but stated I would call the next day and discuss the price with Robbin. Then, Mackenzie took my mom's check and said she could not accept it because my mom was not present and she needed her driver's license. I explained my mom lived about an hour away, and she is unable to come to the shop during the week because she works. I was told I would need to return the next day so Robbin could accept the check.

Wednesday, I went back to the shop. Robbin was there, and she went over the contract and the price was brought back to what we had originally agreed upon. She said she and Mackenzie "do things a little differently," and apologized for the inconvenience. She accepted my mom's check without issue.

To avoid the check issue, all the additional payments were paid by cash or debit card. On one of these occasions, the employee who said she wasn't authorized to accept a wedding cake payment processed my payment.

A few weeks before the wedding, I made our last payment and gave the bakery our cake topper, and a few small flowers for decoration. I told the employee I knew the flowers did not match the photo, but I was trusting them to use their artistic abilities to make it look nice.

A few days later, I received a 3-minute voicemail from Mackenzie asking the same questions about the flowers. She also said she "wouldn't charge me to place the topper" since it was a two-pronged topper. When we spoke on the phone, she was short and impatient with me.

The cake tasted amazing, the delivery was flawless, but the process was unnecessarily complicated by Mackenzie. I don't think the owner and head decorator should have "different ways of doing things" when there should be a...

⭐ 1-Star Review I had a terrible experience at Artistic Cakes in Wichita. I went in with what I thought was a simple request: a regular-sizecake with pigeons on it, done in buttercream frosting. What I received was far from what I asked for. First, the assistant manager was incredibly rude and disrespectful through the entire process. She told me all pigeons are blue — which is simply not true — and used that as an excuse for the cake being one flat ugle shade of blue. On top of that, she completely ignored my request for buttercream frosting and used thick, rubbery fondant instead. It ruined the whole flavor and texture of the cake.

To make matters worse, she charged me $69 for this disaster, then called me after the fact to justify her choices in a very condescending tone. She even told me I’d probably be better off going to a big box store — which felt like an insult, as if she thought I couldn’t afford their cakes or wasn’t worth the effort.

The entire experience was unprofessional and disappointing. I would not recommend this place to anyone who expects to be treated with basic respect or who actually wants a high-quality, delicious cake. Since the bakery sold quality went down along with the...

I will say that the cake itself was a very tastey, moist chocolate cake.

I am giving this bakery a very low rating because of how the cake was decorated.

I make a very tastey chocolate cake. I can also decorate a cake rather nicely. I came to Artistic cakes for their "expertise" in air brushing cakes.

There is confusion on whether I ordered a one or two layer cake. I will own that mistake.

We did everything by phone or e-mail so there could have been some miscommunication. I also said I only wanted to pay so much for a cake.

However, when I finally decided on a cake I clearly said just make the cake as pictured. I also called back one more time to say add the flowers and that I did not care if there was an additional cost.

When I called to complain all I got was blame being put on me and the young lady rattled away excuses so fast that I could hardly get in a word.

Call me a VERY unhappy customer.

(The first picture is the two layer cake I thought I ordered. Again I take ownership of the cake I got only being one layer. The second picture is the actual...