Sonic Drive-In — Restaurant in Wichita

I was attempting to pick up a door dash order for a customer. The drink was a diet cherry coke with fruit add-ons. I arrived approximately between 2:55 pm and 3:00 pm. I entered a stall and told one of the employees the name on the order. At approximately 3:08 pm I still haven't received my order. I contacted and asked how much longer for the order. I asked for an individual to come to the stall because we couldn't hear each other. One of the employees came out and I showed them the order on door dash. After some time another employee, the manager, came out and I asked what was the issue. She stated that the order went to someone else. The manager came out and stated the order was given to someone else. I asked for the order and she stated she was not going to make it. I then stated the order has not been confirmed and I needed. She stated again that she was not going to make it. I demanded the order immediately. I went to the walk in stall asking for the manager. She stepped out and gave me my order and told me to leave. I raised my voice and stated that they needed to pay attention to where the orders to go. Other fast food establishment ask to see the door dash order to verify who the order is going to. Please tell your employees to visually verify the orders before handing them...

Something as simple as a strawberry slush with real lemon and the orange bopping burst, And I got frozen ice with real strawberries the lemon and the bursters it tasted like water. I’m confused looks like false advertisement or sonic trying to save money but steady taking mine, One manager came out no apologies. Just trying to say that’s the way sonic makes theirs now and tells me that I’ll get my money in 3 to 5 business, I didn’t make any mistakes didn’t even offer to make it right could’ve offered me a different flavor than another manger came out because that manager wouldn’t even give her name, showcased the worst possible customer service, Sonic should be embarrassed that that’s what they call management material, they treated me like I did something wrong. It’s 100° out here and all I wanted was a strawberry slush. Then another manager came out and at least she offered to make it right , I ended up getting a blue coconut slush, but with the unprofessional way that they handled it I’m scared to drink it, The people working on this shift don’t even seem to have the decent mentality to not do something stupid to the drink. I did get so I threw it away after going through all that I would not suggest this...

Pros- at least my food was fresh

Cons- I have stopped by this sonic 4 different times in the last two weeks at varying times of the day and night. And every time there is an issue with my order. Either someone forgets my ranch, drink, or even food!

Tonight I stopped in around 9:47 pm and ordered 6 wings w/ buffalo sauce, 3 cinnasnacks, and a med strawberry cheesecake shake order check#537, The car hop came out only with my shake, and then I asked where is my food? Then she returns with only my cinnasnacks!

I drove up to the window and waited for a minute for someone to even look at the window. And then another girl hands me my wings. So here is the real problem I have. Not only have you messed up my order multiple times tonight, but no one even said sorry.

The fact that no one pays attention and obviously doesn't care about their job is obvious. As a former sonic employee from 2005-2006 and restaurant manager, I am safe to say that with the exception of the kitchen everyone should be fired. This is obviously a culture issue at this store and I hope the owner reads this and fixes it. I'll get my shake fix at DQ...