The customer service is horrible and the food is just ok. The woman behind the counter could use some etiquette courses. My friend and I stood at the counter waiting for far longer than we should have. She (the owner) was sitting behind the counter watching whatever had her entertained on her cell phone. She even looked up at both of us and then continued to enjoy the show on her phone. After standing there for a few minutes, I walked towards the door. I stood over there and looked at my friend from across the room. My friend was standing right in front of the owner waiting to catch her attention. After several more minutes of being ignored, I looked at my friend and yelled across the room "Is she serious?! Does she not see us standing here?! I yelled I am out and walked out. My friend ended up staying and eventually getting whatever it was that she ordered. I vowed to never buy anything from this place again. I have been to this restaurant several times and each time, I have been greeted by a miserable, less than pleasant woman who acts like she is doing you a favor by patronizing her business. Why does she always seem to have such a poor nasty attitude. The food isn't that great. In fact, it's very mediocre in comparison to real Caribbean restaurants outside of Pittsburgh. My stepmom is Jamaican and she cooks real authentic cuisine. Not this stuff they pass off as "something special".