Salvatore's Pizza House — Restaurant in Wilkinsburg

⭐ 1 Star – Poor Service, No Accountability, and Disappointing Outcome

I had a very disappointing experience at Salvatore’s Pizza today. I ordered a medium pizza with pepperoni, sausage, and half mushrooms, but what I received had mushrooms on nearly three-quarters of the pizza—only 2 out of 8 slices were without them.

When I brought this to the cashier’s attention, she insisted it was made correctly. I had to reiterate my concern and physically count the slices that did not have mushrooms to show that only 2 out of 8 were plain.

The cook came out, looked directly at the pizza, and still claimed it was “half mushrooms,” despite the clear discrepancy. I requested either a remake or a partial refund due to a stomach sensitivity. I was told that only the supervisor could handle that, but she was on break.

When the supervisor returned, she informed me that Salvatore had denied the remake, stating that I “wouldn’t be happy with that.”

Trying to reach a fair compromise, I asked to purchase a small pizza with the same toppings for my mother, who the original pizza was for. That request was also denied.

My mother was understandably disappointed that she didn’t receive what she asked for. I made every effort to resolve the issue reasonably, without waste, and in consideration of rising food costs—but ultimately left with nothing.

Salvatore’s lost the $22 from the original order, the $11 I was prepared to spend additionally, and most importantly, a loyal customer. The lack of accountability and refusal to correct a clear mistake reflected very poorly on the business.

I hope this review encourages better customer service and more thoughtful management...

A few months ago I ordered the Chicken Parm Pasta dinner as I normally did. It comes with bread and salad. I told the woman who took my order to hold the salad because I’m not going to eat it. She says ok then I have to ring it up differently. I’m on the phone not sure why she has to ring up my dinner order differently all because I didn’t want the salad but ok. She tells me the total and tells me about 45 min it’ll be ready. Cool! I drive to get my food. I pay, grab my food and leave. I get home (live 5 min away) and open the bag and my food doesn’t look like how it normally looks. My Chicken Parm dinner came with spaghetti noodles with shredded cheese on top. On top of the shredded cheese was cut up chicken pieces with Mariana sauce and shredded cheese on top. Definitely not how I’ve gotten my dinner before. I’m livid!! I call and complain and the woman tells it’s the ways she rung it up on the system. Miss! I did not ask you to ring it up no other way than how a chick Parm pasta is supposed to rung up. I simply did not want the salad! That was it. I take the food back and get a refund. I look at my receipt and the woman rung me up for a side of noodles with extra cheese and a chicken breast with Mariana sauce! 🤦🏾‍♀️ I get my refund and leave! Fast forward to today...I call to place an order. The woman says “can I have your name” I tell her my name. She then reads my phone number off to...

Yes I'm late!! WILL NOT COME HERE AGAIN! So I'm not a Pittsburg native, heard so much about this place!! Couple of weeks ago I ordered 2 Large Pizza's and 30 wings for my kids literally $96. I was told it would take 25 min for my food to be done. So I figured I would run to the house 5 min away! Came back 25 min later asked about my order, I was told a few minutes. I'm watching everybody get their food wondering where's mine! Now im asking again come to find out they gave my order to someone else.The lady helping me was nice, seemed nervous though.They told me it would be another 25 min. I ask was the manager going to do something about the inconvenience. The coward didn't come out, sent her out with a $25 gift card. No thats not ok, i spent my hard earned money. She went back to the back then came back an said " He stated to give you back your money and cancel your order. Being a small business owner I would never treat a customer in this manner. Word to the wise customer service goes a long way! If the food wasn't for my kids, I may have slept on it and gave them another chance. No care in the world for...