Riccardo's Pizza & Restaurant — Restaurant in Willingboro Township

I've been a long time customer of this restaurant and delivery order on a weekly basis for my elderly mother. Tonight, I go in the restaurant to place an order. The guy that was at the register was a new person and I had to continually repeat the order to him and he confirmed it at the end when I paid for the order. I thought it was a little less than what I normally pay and I confirmed that it was for 2 large salads. He confirmed my order and I waited. When I received my order, I checked my order when I got to my car. I checked my order and it was for one salad instead of two salads. I walked back in the restaurant and said to him that I only have one salad and not two salads. He apologized and told the person to make another salad. Meanwhile, the lady walked over to discuss my concern. I explained to her that I ordered two salads not one and she tried to tell me that $13.85 is the price for one salad with extra dressing. I said to her that I did not order extra dressing and the reason why there are two DIFFERENT dressings is because it's for two salads and not one. She continued to try to tell me that that is the correct price for one salad with chicken. I told her that I order from here on a weekly basis and normally have my orders delivered so please look up my telephone number in the computer to confirm what I normally alway pay. She found my orders in the system and showed them to me and I said correct. I said to her see, I am correct you're looking at the price right there from my last order. She tried to tell me that is not correct. Apparently she does not know how to do math if the system is confirming what I just stated to her what I normally pay for two salads and she's telling me something different. She did not want me to pay the difference of the second salad but instead wanted me to pay more. Very aggravated, I said to her to just refund me my money and I will go somewhere else. Her unprofessional smart remark to me, "She said that's fine". I said to her, "I will never order from here again". She said to me "We have many customers. I don't care one customer will not make a difference". Very poor customer experience with this new management that has taken over....

The pizza was OK. The service not the greatest. Yesterday I placed two orders... the 1st 3 large pies for my cheer team, and food for my two boys.. the second 2 large pies because we needed more for the cheer team. The lady who took my order knew that both orders were mine because of the phone #. She even confirmed because the orders were less than 30 minutes apart. When picking up the 2nd order I asked for plates to go with the pizza. Her reply you only can get 6. Wow 6 of those thin white plates that they get in bulk to a customer that spent about $100 within an hour. smh. The young man actually went and counted the plates to make sure I didn't get more than 6. I'm not the type to make a scene, but I am the type to not spend my money where I'm not valued, it's the small things. Not to mention 3% charge for each transaction for using my credit card. not again. I've been told that they are under new management (not sure if true) but if it is newer doesn't always...

Yesterday I ordered 2 cheeseburgers and just looking at the burgers, I knew they were over cooked and they still delivered it that way. The burgers were hard and I couldn’t eat it. I called them and all they can say was that they had one less cook working.They didn’t even send me new fresh burgers. Today, my husband wanted to order from the same place which I regret now. I ordered 6 wings and a Stromboli with just steak and cheese only. I got no wings and received sauce in the Stromboli. Ricardo’s Pizza has been messing up my orders in the past few months by either forgetting something or the way they cook my food. This I should of learned from the first time. I will never order from Ricardo’s Pizza in...