They didn't have the correct ingredient that I paid extra for. It was sliced avocado that the app gave as an extra option. They put guacamole spread all over the sandwich. I wasn't upset but called to let them know what happened and ask for a free sandwich in the future to cover for it because I do not like their spread. A man who answered was rude and hesitant on giving me a free sandwich to make up for the one I wouldn't eat. He made me feel like it was my fault and said in the future know they don't have that ingredient. Well get it off the darn app if you don't have it or call the customer to clarify and explain you don't have it. I don't know how that all works but I didn't need to be treated that way. It was on the ticket. Bad...
Read moreThey like to make up their own rules regarding coupons. Rules are clearly printed on the bottom but they choose to exclude certain subs claiming they are new and not on the coupon as an exclusion. Funny how all the series ones came out at the same time and 3 of them are printed on the coupon as an exclusion but not the others. It's gotten ridiculously expensive to eat there and portions have decreased. The sandwich was dry as the Chipotle sauce was so skimped on and we couldn't even taste it or tell it was...
Read moreVery poor customer service. Ordered online. Went to get my order and they said they did not have it. I showed them my phone and the order with their location and that I was charged. I was very calm and nice. I ask them what we can do to figure this out and they walked away from me. I was in disbelief. I literally said, are you really not going to assist me and they kept ignoring me. It’s okay to have bad days but I just wanted to know my next step. Sad to have people to work in an...
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