KFC — Restaurant in Willowbrook

I am highly upset at this location granted they food is so good but walking in and the store is completely nasty trash on the floors trash on the trash cans and so much soda spilled on the soda counter trash under the tables and there is kids there touching on all on the counter were I was telling the mom not to let them touch anything because it's nasty the workers getting people orders wrong and there were people in there so long and the manager never handled the situation the workers stood there like there didn't know what to do it was a Uber eats guy waiting there way before I walked in the inside the one employee told him you ready and the the Uber eats guy showed him the order and basically slapped the food down hard with no care. I understand that you guys accept cash and also ebt foodstamps but ain't no way your store should look like that. The presentation of your store should look appealing to your loyal customers like I Said this is the location has good food but horrible presentation of there store and employees they need to be retrained. Especially when people are paying large amount money to feed their kids this is unacceptable I spent $62.75 there and I waited 30 mins and their soda was not...

Overall the best experience the chicken was nice and fresh everything was so clean I don’t see anything wrong with the place they actually fixed the place up really good. And I honestly feel really bad for the workers they seem short staff and it’s always getting busy and people start yelling at them.. I honestly feel really bad for them. Those people were extremely inconsiderate the fact that there were only three workers Nd the people were complaining about how dirty the restaurant is but it’s pretty known why it’s dirty.. it’s because theyre short staffed and too busy trying to help us. I’m leaving this comment because i Just want people to start remembering that they’re human too and they don’t have 3 arms. This lady started calling a young women racist because she got her order wrong? I don’t see the sense in that but the worker also messed up with mine but fixed it right away and she was Latina too. Hands down I stand with these workers, and I wished they got to use their “refuse service” on the rudest costumers so they can shut up. Such a shame I won’t be able to see the nice employees over I...

To future guest: Avoid this location I placed an order at this KFC 30 minutes before my scheduled pick-up time of 3:30 PM, but my experience was far from satisfactory. Upon arrival, I was greeted by a female employee who clearly didn’t want to be there. She slammed the drive-thru window during our interaction, and to make matters worse, my bag was missing the condiments I had specifically requested.

It’s evident that upper management needs to retrain their staff and foster a culture of respect and professionalism. No matter the situation, every customer deserves to be treated with the same level of respect. If employees are unhappy in their roles, perhaps it's time for them to consider a...