Willowick Restaurant & Lounge — Restaurant in Willowick

Well, this sucks. From bringing dozens of people into the bar for their live music, having my birthday party here, suggesting this place above any other bar in the area for years.... After yesterday, I'll be finding a new suggestion.

About one month ago my friends and I went to Willowick on a random week night. Not many people there, whatever. At the end of the night, I go to close out my tab. It's an older(ish) woman at the bar, brown hair, not my original bartender. I come up with my card in hand, asking to close out. The woman searches in the computer, can't find me. After a moment or two of back and forth, the woman says "Well it's not in our system, take it was a win".

So really quick here, the worker in charge of charging customers what they owe tells me my bill isn't even rang in the system and take it as a win.

Now let's go to yesterday 7/19/2025. Just get off a 10 hour shift, my best friend just got broken up with, and I'm ready to spend a pretty penny at my local bar. I suggest Willowick, because that is always my suggestion. I order two shots and a drink, the bar is pretty full. Bartender grabs my card and now it gets weird.

Morgan, the bartender, starts aggressively and loudly accusing me of completely walking out on my tab.

Mind you, I didn't walk out on my tab. So not really feeling guilty at this moment, and why would I back go somewhere I 'purposely' stole from?

So Morgan is doing her humiliation ritual on me, half the bar now looking at me like I'm a thief. As I explain to Morgan exactly what happened, she's saying "mmmhmm mhmm" and walking away as I'm talking. She's tries to say, again, that I'm lying and that I talked to some guy not a woman. I explain myself again, word for word, exactly what happened. I tell her I was with 3 other people who would say the same exact thing.

So, I paid my tab from last time and last night. I drank what I ordered and left. Here's where Willowick lost me.

Morgan has only worked there for two months, my family and I have been customers for years. Never would I ever steal from Willowick Lounge when it was been a staple in my community, my friends and my family for so long. To go in last night and be humiliated in front of the bar, accused of stealing and lying after choosing Willowick to relax after a bad day.

If Morgan had just left the aggression and hostility out of it, I'd have no reason to write this. I come to places to be served with courtesy, instead I was treated like scum on the bottom of that...

This was the worst experience ever.....the bartender dropped shrimp onto the counter..... as I watched her pick them up with her hands and place them back onto the plate. Not only did she put them back onto the plate, but she served them to us. I confronted her about it politely and she replied “Which plate was it” I replied politely I am not sure.... she immediately identified the plate and took the plate back with an attitude. I’m not one to complain about or send food back, but that was unsanitary. She could have left the shrimp off and eat less shrimp. I’m not picky but that was horrible...

4 stars is food only. The server/bartender on Sunday Feb. 20, 2022 at 1pm was perfect and friendly without being forced. We got lasagna which was just ok and cold in the center, a big boy which was good grilled chicken salad which was wonderful and chicken parm w an added meatball. The salads were small but ok. Breaded shrooms and onion rings were typical. The ambiance is typical bar w a nice airy feel. Outside patio may be stupendous in the warmer weather. We will return but probably not...