Burger King — Restaurant in Wilmington

This place is honestly one of the worst burger kings I have ever visited. I have visited this place twice now(assuming my first visit was possibly a fluke). From the time I placed my order(as the only customer inside the restaurant) to the time I received my food, 27 minutes had passed. I ordered a large Whopper Meal with a 12 piece Chicken Fries. By my calculations, the fries should not have taken longer than 3 minutes to deep fry, the chicken fries another 3-5 minutes, and the Whopper another couple minutes. Give them an extra few minutes assuming drive through orders and 15 minutes at the most to get my food if they were busy there. I'll give the guy up front one thing, he did tell me several times that my food was on the way.... The Whopper was good and was prepared properly at least(I requested no mayo) but the fries and chicken fries tasted off....maybe the oil was due for a change? The Beverage machine had almost zero options available at the Coca-Cola Freestyle Machine and the few options that were available tasted flat or had their carbonation....empty I want to say?

I will say the interior did look clean on my first visit, not so much on my second so I would chalk that up to bad timing maybe. All in all not a good...

Burger King Review

For the past four months, I have visited this Burger King every Tuesday, consistently placing online orders at least 10 minutes before my arrival. Unfortunately, my experience has been less than satisfactory. My online orders are never ready when I arrive, and I am always asked to pull forward and later return through the drive-through to retrieve my order. This process is frustrating and defeats the convenience that online ordering is supposed to provide.

A few weeks ago, there was a kind, older employee who stood out for her excellent customer service and promptness. She always ensured orders were handled efficiently and made the experience much better. Unfortunately, she is no longer there, and it seems her absence has left a noticeable gap in the quality of service.

I strongly urge management to focus on training staff to improve order accuracy and timeliness, especially for online orders. Prompt service is key, and a little extra effort from the team could greatly enhance the...

Almost every time I come here they give me nasty, old food that has clearly been sitting out. If I could give them zero stars and still write this review, I would.

EDIT: after writing this review, I stopped being served cold, old food as they started pulling me forward and making me wait for my food. While I feel like the quality of food I’m being served has improved, the last time I was here my order was messed up at the drive thru. Part of my order was missing, no big deal, except when I tried to go into the lobby to avoid a long drive thru line (and my other food getting cold) the doors were locked. When I tried calling, the phone just rang and rang. I called several times and no one would pick up, and the one time someone did it was an automated message asking me for a code which made no sense at all. Glad the food has improved but would appreciate if operations of functioning like this could be managed...