Capriotti's Sandwich Shop — Restaurant in Wilmington

Terrible service I called on I order cheesesteak just a regular cheesesteak in my area usually goes between $7 and 10 when I got there I got slammed with the $20 bill for just cheesesteak and to top it off they didn't even get it right I asked for provolone cheese but I got American instead and they never put my lettuce and tomatoes as and this is the second time that happened there so I called and complained, the manager picked up the phone she was very rude and never even apologized and she claimed that I never asked for lettuce and tomatoes but admit the wrong cheese. Finally she said well if you want you can come back tomorrow and we will make you another one very rudely so the next morning I called like she said but there was another manager and he was fine when I first called but after I express myself and the reason of my call his attitude totally change like I'm looking for a free meal or something and to be honest I was ready to let it go just like the previous time I ordered from them I think it was a chicken cheesesteak but that one was only $9 so I could swallow that but $20 and to end up in the trash no sir don't have it like that. He said I didn't hear anything about remaking a sandwich let me call the manager to make sure that we can give you a free sandwich and I'll call you back mind you I'm never asking for anything free I still have their full Sub in my refrigerator I was ready to give it back of course I never heard back from them till this day they never called. never ever would I go to this place again never and I would send a letter along with pictures, if any one have info on their home office or owners info plz email it to me. I feel like with the way the economy is right now, all the local businesses are making the extra step to please their customers and increase their sales, so to be treated this way, is...

Been going to Capriotis for over 20 years. Never had any complaints until last week. They left out several sanwiches and the staff got mad at us when we mentioned it ....And of course wanted the sandwiches made when picking up. Well....There was wayyyyy too much seasoning to the point where none of us could eat it. I mean more seasoning than meat. Since it was expensive I called to get a replacement and was treated very rudely on the phone. Only brought one sandwich in because I didn't want them spitting in my food . when I came back two of the female employees told me it was my fault bc I ordered it wrong (it was the same order ive done several times), the female employees then tried arguing me when I said ive been to capritiois for several years and never had a problem..was horrible...employees ganging up on costumer....the the one female employee tried taking off just the cheese and giving the sandwiches back.... A male employee stepped in and remade the sandwich. Who knows what would've happen if I brought the other sandwiches back to be fixed.... We ordered an Itatlian sub, the bobbie, meatball, cheese steak, and tuna subs. Only Italian and cheese steak could be eaten. Bobbie had no stuffing, meatball and tuna had too much spices. I mean there was more black peper than tuna..... Never had that happen before .Will not be returning to this capriottis...maybe will try a...

If I could give zero stars I would. I placed an online order and upon arriving I walked into the union street location which there were no customers. There were two workers behind the counter in which neither greeted or acknowledged that I was there. Another customer walked in behind me and immediately the male worker retrieved the customers food. I said I’ve been standing here and nobody has said a word to me. I was told that the person had previously been in the store and forgot their money which is fine but has nothing to do with me being ignored. If someone had at the very least asked me to give them a moment it wouldn’t have been an issue. The male worker let’s call me D begins to cuss and talk about what he doesn’t have time for and taking his break. I politely asked for my paid order to be cancelled and left after getting everyone’s name. The integrity of a lot of business is going to hell in a basket partly due to horrible customer service. I will NEVER return to that particular location and plan to reach out to corporate bc at my age it’s about the principle. I will not tolerate poor customer service and disrespect. The food isn’t anything special to tolerate that nonsense. Maybe management should consider hiring some more mature workers who take pride in not only themselves but their work and service that...