Dunkin' — Restaurant in Wilmington

This is my most convenient Dunkin' and I've never had an issue here before. This morning I ordered two sandwiches and a wake up wrap through the app. I went inside and the employee was just bringing the bag to the front, and she handed it directly to me. I was in quite a rush to drive the 1 mi home because one of the sandwiches was for my younger daughter who needed to leave for work. When I got home I opened the bag to hand her a sandwich and realized I'd only been given one instead of the two I ordered, and which were on the receipt. So I turned around and drove back and told them what had happened, and also mentioned that now the wakeup wrap was going to be cold by the time it was eaten due to the extra trip. They made the sandwich. Then an employee told me he would examine the security camera later and see how many sandwiches the worker had put in the bag, whether it was one or two. One or TWO? This was clearly a warning that he was going to verify my story later.

Who on earth leaves the Dunkin', then drives a 2 mi round trip to return in an effort to steal a $4 sandwich? My reaction to the suggestion that I was a thief was exactly as most senior citizens (or people of any age) would react. He then tried to back off and claim the reason he would be looking at the camera would be to check on his employee who was new, but that really didn't make any sense because why would he tell me of his intentions? Why did he say one or TWO? I took my sandwich, and the same now cold and dried-up wake up wrap (there was no offer to make me a fresh one) and left. I will not be returning to this store. A mistake is made and there is no apology but instead an accusation of theft. I...

An African American male that didn’t give his name Refused to give me my glazed donut that I paid for. I ordered 7 and got 6. You put 5 donuts inside the half a dozen and put the extra one in the bag he was the “Closest manager “ there on shift he stated and said he bagged the food himself but if you run them cameras back you will physically see that he did not put it in the bag and that’s a FACT. He denied to give me what I paid for and basically told me to call the dasher when the camera will physically see how many he put in the bag. Worst Dunkin’ experience I ever had in my life and I don’t even write reviews but because this was a $34 that I did not fully receive and was told I’m basically lying when it was the “closest manager” mistake that he simply couldn’t admit. The point is not even that he missed 1 donut, the point is that you didn’t correct yourself and made it seem like the customer wasn’t...

I love most of the employees at this D&D.... But the manager is awful. They always run out of espresso and he discriminates against people to much. Only certain people are aloud to use the restroom facilities? He literally keeps an 'Out Of Order' sign on the bathroom door to deter patrons from asking. And I always get ripped off. If I pay for a turbo shot, then I shouldn't have to supervise to insure I get one. Most times I get down the street only to realize there's no espresso in my coffee. And when I try to rectify their mistakes, I'm ignored and other patrons are waited on. If I'm paying an extra dollar for coffee the way I want it, then it should be exactly...