Krispy Kreme — Restaurant in Wilmington

I've always eaten at Krispy Kreme Donuts, pretty much ever since I was born. Most of the time, its been from this Krispy Kreme, and I've always been more than happy with their donuts, especially when the light is on. Unfortunately, that's no longer the case.

This past year, I wanted to get a dozen donuts for my birthday. They give you a time-range when donuts will be made fresh on their website, but they won't give you a specific time. I tried calling the store itself several times, and no one would pick up the phone. I would wait ~20 minutes, call again, still nothing. Tried it on multiple phones throughout the day, and eventually had to give up. They advise you to install their app, as thats an easy way to tell when things are being made fresh. I checked the app probably about every 10 minutes during the day, over the course of several days. The light never came on. Meanwhile, if I scroll down a little to Myrtle Beach, there are locations there where the light is ALWAYS on.

Eventually, my birthday came, and I had to have cold donuts served to me by a very rude woman at the drive-through. I pulled up, and I guess she was just in a bad mood that day, but when I was ordering my dozen donuts I wanted a few different kinds in there (regular glazed, 1 birthday cake, a few chocolate glazed, and some creme filled). I paused a little in between each type so she'd have time to write it down / acknowledge my choice (like you would normally whenever you order anything in a drive through), and between literally every choice I made, she would make a snarky comment about me not reaching a dozen yet, and if I only wanted a half a dozen or a custom amount. Eventually I just stopped being courteous and pausing, and just listed everything I wanted.

I pulled off, and finally, I had some donuts. I popped them open in the car to check them (if they're warm, normally I sample a few in the car), and the results were pretty abysmal. The glazed, hard as a rock. The creme filled? Maybe a teaspoon of creme in each, the rest was either just an empty void in the middle of the donut, or just solid dough. All that hassle, for some subpar, cold donuts. Could have gotten better quality from the store bought cold Krispy kreme donuts.

A short while later, it was time for the Mars landing, and they were having a special promotion for a limited edition Mars landing donut. I'm a sucker for caramel, and thought that maybe I'd give them one more chance, for old time's sake. The story was pretty much the same. No one would pick up my calls, the light never came on, even with the app, and its not like I could wait forever, as they were supposedly only being served for a day.

I went over to get a dozen of the Mars donuts, and had to wait ~45 minutes in the drive through line. Sorry, but how IN THE WORLD does it make sense that there's a line for cold donuts?!?! They're already in a box, just hand them out the window, and let's go. Somehow, that was too much for them, and each customer took like 10 minutes at the window before they got any donuts. Finally got mine after all that waiting, and was kind of disappointed when it came to my in-car check. Donuts were ugly, like a toddler was fingerpainting the glaze on top. If they tasted good / were made correctly, this could be forgiven, but much like the creme filled, they had almost no filling, or were almost entirely hollow.

Apparently the store doesn't have any phones, so I can't talk to anyone about this, but I will never be going to (at least this) Krispy...

First of all I am not one to normally leave a review at all or especially a negative one. But me and my mom drove all the way from leland to come get some doughnuts..... The line was wrapped all the way around the building. We didn't think anything of it, just thought a lot of people wanted doughnuts, no problem. The door to order inside was locked ,so we sat in line for a few minutes because we couldn't get out of line, a few minutes turned into like 25, just to get up to the speaker to be told " they only have original glaze". That alone was a disappointment. My mom asked for an oreo mocha chiller, and we were told they were out of ice?!? We also got told that it had to be exact change/cash or a debit/ credit card. While we are sitting in line, we watch 2 workers come out and just chill at their car , they go back in and a few minutes later , come back out and make it seem like they are taking the trash out ... During this whole process of sitting in line, we have noticed atleast 4 different workers. If there is that many people "working" and the drive through is taking that long.... For ONLY ORIGINAL GLAZE.... THERE IS A PROBLEM. It would have been nice to know that there was only original glaze before sitting in line for that long. Next time either get your people to come notify people sitting in line of what's going on, so they don't waste their time and gas like we did, ORRRRR make a sign big enough to be seen from the drive through on the front door/side windows to notify people.

But the white girl with alot of tattoo's and dread's needs a raise, she was the only one that seemed to be doing anything. She was taking the orders, having to cash them out on the front register ( the drive through card reader was down), and box the doughnuts her self. While like I mentioned we counted at least 3 other people in there. They need to work together or get more staff in there that will actually work and get the drive through rolling. We sat at the window alone for almost 7 minutes. But I give the girl credit cause like I said, she was the only one that seemed to be doing anything and I could only imagine how overwhelmed she...

Will never never return to the Wilmington, NC Krispy Kreme all because of the Customer Service. I'm still in disbelief. Went through the Drive-thru as my husband has been craving a Krispy Kreme Donut for a while now. When he placed the order I could tell the person on the other end had an attitude but everyone has a bad day I thought to myself but it got worse. Husband ordered a Iced Carmel Latte but received a hot coffee, he told the girl it was to be iced and you would have thought her dog had just died. She came back w/ the coffee and it was the worst ever, tasted like pure milk, no whip cream, etc. It looked nothing like the picture to say the least. This trip to Krispy Kreme was a treat as we don't eat/drink these items often so we were really looking forward to it. All I know is that this girl didn't want to be there today and she made it clear she didn't want to be there. The horrific attitude was insane. She really needs some Customer Service training or find another line of work. Can't give specific information as to who the person was working today (11/21/20) at 10:20 a.m. because we weren't given a receipt. We really really should have given the drink back to the girl but it was obvious she didn't care how our drink/experience was so we didn't bother. Who knows how she would have acted if we asked for our receipt. So we paid $15 for donuts and a small latte and we mind as well just through it out the window, actually that would have been...