Taco Bell — Restaurant in Wilmington

Visiting this establishment during the day and in the evening is like night and day. I have never had a problem here at all during the day but in the evening the service is beyond HORRIBLE. Made me feel like I was such an inconvenience for stopping here to order food. Pulled up to the speaker with absolutely no one in line and no response from attendant for a few minutes and then gentleman says "what can I get you?" So I start ordering my food after every single item I order he says "is that all?". When I finally get my order placed pull up to window and give the guy my card and I say hello- no response from him. He hands me my card back and my drink and shuts window. Finally comes back to window and hands me my food and I say thank you and again- no response. Very solemn look on his face. I check my order and my cinnamon twists were missing so I look back towards the window and he is standing there with back turned and I patiently wait and he starts fixing drinks for next order and I patiently wait. He finally comes to window and I kindly tell him what was missing and without uttering a single word he shuts window, goes and gets them, hands them to me, I say thank you so much and he doesn't respond at all. I felt like such a inconvenience for stopping and bothering this employee. I sincerely hope a manager sees this review and addresses this matter because as of right now I would absolutely NOT recommend this taco Bell in the evening to anyone, not even my worst enemy. Daytime TOTALLY different matter- top notch service. Evenings I would TOTALLY recommend the Taco Bell across from the college, way better. I hope the gentleman that waited on me at the drive thru this evening finds some happiness in his life and things get better for him and whatever he is...

Good place for a quick meal. Rude staff. Another customer came in complaining that he'd been told to pull forward from the drive through to wait for his order. 15 minutes later, no food. The cooks just snickered. The employee moping the dining room floor said "You won't get anything with that attitude ". I was appalled. I didn't complain to the manager because he was too busy talking up the rest of the staff's slack.

They finally got sugar free Mountain Dew Baja Blast. I decided to try it. They must've mixed the lines up because I got regular Mountain Dew Baja Blast. I'm diabetic. I asked the manager to check it, he said he would and never did. Was too busy. He's forgiven. I know what it's like to have employees that are slack.

My daughter, who has social anxiety and is a tomboy was waiting at a table patiently for our order, we were going to dine in, when the employee moping the floor mistook her for a boy and seemed offended when she got scared and came to stand next to me.

When our order came they put it in a bag, not on a tray. The other customer was still waiting for his order. I said that I ordered for dine in and was asked if I'd like a tray. I said "No we're leaving". The employee moping the floor, at this time was behind the counter, sarcastically said "Then we'll see you later". I said "See ya never". We walked out, got home 5 minutes later and our food was cold. Not even a hint of warmth. We won't be visiting that...

I'm not sure if it's an issue between mobile ordering and the store or what, but every time I order something with black beans here through any mobile platform something gets messed up. Twice in a row now I've ordered black bean taco fries off Uber Eats and received beef. I don't know where the mix up is coming from here since it's a legitimate menu item. In the past when I ordered black bean fries and refried bean quesaritos on the same order, I'd just receive black beans on both. In person my orders have been fine, but the staff is rude or just not really present. I've been directed to the self serve kiosk to order while they continue having personal conversations in the back previously, and also was half shoved out the door on another occasion being told the dining room was closed when I came by on bike to pick up an order. This was not posted anywhere and the person who brought me my order literally just stuck it through the cracked door and then quickly locked it back behind them. If this wasn't the closest Taco Bell to me I would not return, but I don't have much choice. Can yall just figure out what's going on here and have it posted if...